Shaniaka Turner
Stone Mountain,GA
Summary
Customer service expert with extensive experience in fast-paced environments. Demonstrated ability in conflict resolution and problem-solving, enhancing customer loyalty and satisfaction. Collaborative team member, adaptable to evolving needs, consistently driving results through empathetic service. Known for a proactive mindset and commitment to organizational success.
Overview
8
8
years of professional experience
Work History
Inventory Clerk
Dart Container Corporation
Conyers, GA
02.2023 - Current
- Maintained effective communication as the primary liaison for clients through phone, email, and chat.
- Quickly addressed customer issues to improve service reliability.
- Analyzed account performance by tracking key performance indicators and preparing comprehensive reports.
Customer Service Representative
Everise- Atlanta, GA
Atlanta, GA
01.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Client Service Representative
CIOX Health - Alpharetta, GA
Alpharetta, GA
12.2017 - 12.2019
- Provided frontline support for medical records release requests while maintaining HIPAA compliance.
- Resolved customer issues by coordinating with internal departments to ensure timely service delivery.
- Accurately updated and maintained client information in internal databases.
- Responded to inquiries regarding account status, document availability, and service protocols.
Education
High School Diploma -
Monroe Area High School
Monroe Ga05.2012
Skills
- Customer Service & Client Relations
- MS Office Suite Data Management
- Policy Interpretation & Resolution
- Attention to detail
- Teamwork and collaboration
- Inventory organization
- MS office
- Inventory accounts reconciliation
Timeline
Inventory Clerk
Dart Container Corporation
02.2023 - Current
Customer Service Representative
Everise- Atlanta, GA
01.2020 - 01.2023
Client Service Representative
CIOX Health - Alpharetta, GA
12.2017 - 12.2019
High School Diploma -
Monroe Area High School