Raveena Tejsingh
Coram,NY
Summary
Seeking an opportunity to become part of a dynamic and energetic team, which makes patient care a fast and friendly service a priority.
Overview
10
10
years of professional experience
Work History
Medical Associate
Catholic Health
09.2023 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Increased patient satisfaction scores through compassionate and empathetic interactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Consistently exceeded performance benchmarks, processing a high volume of claims accurately within designated timeframes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Trained new medical associates on hospital protocols, contributing to a cohesive team environment.
- Streamlined patient flow with effective communication between healthcare providers and support staff.
Medical Representative
Northwell Health
10.2021 - 08.2023
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Increased patient satisfaction scores through compassionate and empathetic interactions.
- Trained new medical associates on hospital protocols, contributing to a cohesive team environment.
- Streamlined patient flow with effective communication between healthcare providers and support staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant/Receptionist
Maxim Healthcare
10.2018 - 09.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Supported office staff and operational requirements with administrative tasks.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Executive Administrative Assistant
Guycan LTD
06.2015 - 09.2018
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
Education
Associate of Arts -
Queensborough Community College
Oakland Gardens, NY06.2016
High School Diploma -
Martin Van Buren
NY09.2013
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organizational skills
- Problem resolution
- Excellent communication
Timeline
Medical Associate
Catholic Health
09.2023 - Current
Medical Representative
Northwell Health
10.2021 - 08.2023
Medical Assistant/Receptionist
Maxim Healthcare
10.2018 - 09.2021
Executive Administrative Assistant
Guycan LTD
06.2015 - 09.2018
Associate of Arts -
Queensborough Community College
High School Diploma -
Martin Van Buren
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