Raven Alexander
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Center Associate
UPS
08.2022 - 02.2023
- Delivered outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practiced good listening skills with customers, UPS Store team members, and leadership.
- Took ownership of the customer's shipping needs and offers viable solutions.
- Took action to learn all product and service offerings, alternative solutions, and industry trends.
- Operated all equipment, software, and devices in an expert fashion and is willing to teach others.
- Maintained a clean, organized, and safe working environment.
- Expertly operated POS equipment.
Receiving Associate
Burlington
02.2020 - 10.2021
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
E-Commerce Associate
Kroger
07.2016 - 01.2020
- Scanned and bagged products to fulfill customers’ online orders while paying particular attention to specific customer instructions.
- Ensured quality and freshness of all items while meeting and exceeding time lines and efficiency standards.
- Maintained and processed orders through state-of-the-art POS systems and basic navigation to ensure high-quality products into customers’ cars quickly and efficiently.
- Interacted independently or with colleagues and customers with respect.
Education
Associate of Applied Science - Computer Networking
Northwest Mississippi Community College
Technical Certificate - Computer Networking
Northwest Mississippi Community College
Career Certificate - Computer Networking
Northwest Mississippi Community College
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Microsoft Office
- Effective Cross Functional Communicator
- Solutions Oriented Professional
- High Achiever
Accomplishments
Associate of Applied Science
Technical Certificate
Career Certificate
Affiliations
National Technical Honor Society
Phi Theta Kappa Honor Society
Certification
MTA Networking Fundamentals
MTA Security Fundamentals
Timeline
Customer Service Associate
Walgreens
02.2023 - Current
Center Associate
UPS
08.2022 - 02.2023
Receiving Associate
Burlington
02.2020 - 10.2021
E-Commerce Associate
Kroger
07.2016 - 01.2020
Associate of Applied Science - Computer Networking
Northwest Mississippi Community College
Technical Certificate - Computer Networking
Northwest Mississippi Community College
Career Certificate - Computer Networking
Northwest Mississippi Community College
MTA Networking Fundamentals
MTA Security Fundamentals
Similar Profiles
AJ BirchAJ Birch
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
MA. ELEANOR HIRAMISMA. ELEANOR HIRAMIS
Customer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, IncCustomer Service Associate/Logistics Customer Service Associate at Amazon Operation Services Philippines, Inc