Raven Almendarez
Clinton,Ny
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress
99 Restaurant & Pub
01.2025 - Current
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Pastry Cook
Turning Stone Resort Casino
01.2022 - Current
- Developed creative seasonal recipes, attracting new customers for 7 Kitchens
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request
- Trained new employees on bakery methods and procedures
- Collaborated with team members to complete large orders for special events
- Increased production efficiency through effective time management and multitasking during busy periods
- Developed and executed innovative pastry recipes to enhance dessert menu offerings.
Manager
Little Caesar's
08.2018 - 08.2021
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Education
Some College (No Degree) - Food Business
Culinary Institute of America
Hyde Park, NYSkills
- Performance monitoring
- Strong multitasking
- Time management
- New Recipe Development
- Product presentation
- Adaptive and creative
- Team Player
- Customer service
References
- Diane Morse, Assistant Pastry Chef at Turning Stone Resort Casino, Diane.morse@turningstonecasino.net, (315)2642476
Timeline
Waitress
99 Restaurant & Pub
01.2025 - Current
Pastry Cook
Turning Stone Resort Casino
01.2022 - Current
Manager
Little Caesar's
08.2018 - 08.2021
Some College (No Degree) - Food Business
Culinary Institute of America