Raven Baker
New Hill,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deli Associate
Food Lion
07.2022 - Current
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cleaning Associate
Molly Maid
03.2022 - 06.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
US Postal Worker
Rural Carrier Associate
10.2019 - 12.2021
- Sorted mail according to size, shape and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Moved bulk containers and large parcels with forklifts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sold stamps. Answer questions about postal regulations.
Deli Associate
Target
10.2017 - 09.2019
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Deli Associate
Walmart
07.2015 - 07.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Holly Springs High School
Holly Springs, NC06.2015
Skills
- Safe Work Practices
- Professional Development
- Strong Telephone Etiquette
- Waste Management and Reduction
- Teamwork and Collaboration
- Safe Food Handling
- Workplace Safety
- Stocking and Replenishing
- Serve Customers
- Issue and Complaint Resolution
- Corporate Standards
- Document and Records Management
Certification
Healthcare Billing Certification
- Healthcare Billing Certification - January 31st-May 14th
Timeline
Deli Associate
Food Lion
07.2022 - Current
Cleaning Associate
Molly Maid
03.2022 - 06.2022
US Postal Worker
Rural Carrier Associate
10.2019 - 12.2021
Deli Associate
Target
10.2017 - 09.2019
Deli Associate
Walmart
07.2015 - 07.2017
High School Diploma -
Holly Springs High School
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