Wendy Villarreal

• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Greeted customers at counter to fulfill requests and answer questions.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Monitored inventory levels to order new supplies and maintain consistent stock.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Offered product samples to customers, generating additional sales through taste-testing.

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Responded promptly to incoming sales leads and requests for technical support.
• Assisted with updating technical support best practices for use by team.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Documented support interactions for future reference.
• Managed high levels of call flow and responded to technical support issues and billing issues. With over 14 years of customer service in acall center.
• Recorded and maintained relevant notes for each client and work order.
• Managed high levels of call flow and responded to technical support needs.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Walked individuals through basic troubleshooting tasks.
• Monitored systems in operation and quickly troubleshot errors.
• Researched product and issue resolution tactics to address customer concerns.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

20

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved accounting, service and delivery concerns.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Updated account information to maintain customer records.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Delivered prompt service to prioritize customer needs.
• Offered advice and assistance to customers, paying attention to special needs or wants. Averaged over 60 calls a day in a high call volume setting.