Raven Baxter Shields
Madison,AL
Summary
Healthcare sales professional with experience building trusted relationships across hospitals, physicians, surgeons, and multidisciplinary clinical teams. Proven ability to educate healthcare professionals, develop strategic accounts, and drive territory growth in complex healthcare environments. Passionate about supporting healthcare providers with evidence-based solutions that improve patient outcomes and excited to bring this experience to the maternal and infant nutrition space.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Spine & Biologics Sales Representative
Medtronic
Huntsville, AL
05.2025 - Current
- Develop and maintain strategic partnerships with surgeons, hospitals, operating room staff, and clinical stakeholders.
- Manage key healthcare accounts throughout North Alabama while identifying opportunities for growth.
- Deliver product education and procedural support within fast-paced hospital environments.
- Collaborate with physicians and multidisciplinary teams to optimize patient care and customer satisfaction.
- Analyze territory opportunities and execute strategies that increase utilization and account growth.
- Consistently deliver responsive customer service while managing multiple high-priority accounts.
- Aggressively seek new customers and formulate and follow plans for such action as directed by the District Sales Manager.
- Resolve customer complaints in accordance with Medtronic Spinal policies and advise District Sales Manager and Medtronic Spinal promptly of any situation beyond scope of authority.
- Recommend the additions of new products and the modification or deletion of present products to the line as appropriate.
- Successful completion of all required product and sales related training curriculum.
- Meet or exceed sales quota and total company market share in assigned territory.
- Attend and participate in sales meetings, training programs and conventions as directed.
- Identify selling opportunities and work closely with the sales representative to increase sales in their respective accounts.
- Comply with all Medtronic Spinal policies.
- Work weekends, evenings, and Holidays as required on call basis.
OnSite Quality Specialist
Stryker
Huntsville, AL
01.2022 - 05.2025
- Serve as the primary point of contact for healthcare customers, ensuring timely resolution of product, service, and operational concerns in a fast-paced clinical environment.
- Support customer retention and satisfaction by coordinating product orders, shipment tracking, inventory support, and communication between clinical staff and internal teams.
- Partner closely with sales representatives, logistics teams, and operational leadership to streamline processes and improve service delivery.
- Hospital customer relationships
- Clinical education
- Cross-functional teamwork
- Hospital workflow improvement
- Healthcare customer retention
- Identify additional product and service opportunities by recognizing customer needs and facilitating sales-related conversations with appropriate team members.
- Ensured compliance with quality standards through meticulous inspection of products and processes.
- Developed and implemented quality control procedures to enhance operational efficiency.
- Assist with onboarding and training of new team members on company processes, customer service standards, and product knowledge.
Education
Associate of Science - Physical Therapist Assistant
Calhoun Community College
AL05-2017
Bachelor of Science - Health and Human Performance (Exercise & Sport Science)
University of Memphis
TN05-2012
Associate of Science - Exercise Science & Wellness
Snead State Community College
AL05-2010
Skills
- Experience partnering with physicians, surgeons, nurses, and hospital leadership
- Proven success developing long-term healthcare relationships
- Skilled at educating clinicians on complex healthcare products
- Strong understanding of hospital workflows and customer decision-making
- Demonstrated ability to identify strategic growth opportunities while delivering exceptional customer support
- Highly organized territory manager capable of managing multiple healthcare accounts simultaneously
- Problem Resolution
- Interpersonal communication skills
- Customer relationship building
- Customer service
- Presentation & Communication Skills
Accomplishments
- Magna Cum Laude Honors
- Dean's List Recognition
- Recognized for strong communication, customer support, and collaborative problem-solving in healthcare environments
Certification
License Physical Therapist Assistant
LANGUAGES
English
Native
Timeline
Spine & Biologics Sales Representative
Medtronic
05.2025 - Current
OnSite Quality Specialist
Stryker
01.2022 - 05.2025
Associate of Science - Exercise Science & Wellness
Snead State Community College
Bachelor of Science - Health and Human Performance (Exercise & Sport Science)
University of Memphis
Associate of Science - Physical Therapist Assistant
Calhoun Community College
ADDITIONAL QUALIFICATIONS
- Experience supporting surgeons, hospitals, and healthcare providers within fast-paced clinical settings
- Strong territory planning, account management, and customer relationship-building abilities
- Demonstrated ability to manage multiple priorities while maintaining exceptional customer service
- Skilled in identifying business opportunities and supporting territory growth initiatives
- Excellent presentation, communication, and organizational skills
- Ability to thrive independently while collaborating effectively within team-oriented sales environments
Core Competencies
- Hospital Account Management
- Territory Growth
- Strategic Business Planning
- Healthcare Provider Education
- Clinical Relationship Building
- Customer Retention
- Account Development
- Presentation & Clinical Training
- Territory Analytics
- Cross-Functional Leadership
- Consultative Selling