Raven Bowie
Newport News,VA
Summary
A strong minded well respected advocate looking for something new. An empathetic professional skilled in compassionate communication and patient support. Proven ability to adapt to diverse settings while ensuring compliance with protocols.
Observant and reliable with excellent time-management skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
CNA
VHS/Langley Post Acute
Hampton, VA
09.2022 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient rooms and common areas, adhering to infection control protocols.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Provided emotional support to patients and families during challenging times.
- Trained new staff in operational procedures and best practices for patient care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Commonwealth Assisted Living Facility
Kilmarnock, VA
01.2019 - 05.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
ITSC Advisor
IBEX Global
Hampton,Va
07.2017 - 11.2018
- Developed and implemented customer support strategies to enhance service efficiency.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Delivered prompt service to prioritize customer needs.
Cashier
Walmart
Kilmarnock, VA
04.2016 - 07.2017
- Maintain cleanliness and organization of checkout areas to enhance customer experience.
- Assist in training new cashiers on operational procedures and company policies.
- Managed cash transactions accurately, ensuring compliance with financial regulations.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
Education
High School Diploma -
Lancaster High School
Lancaster, VA06-2017
Skills
- Time management
- Compassion and empathy
- HIPAA compliance
- Attention to detail
- Maintaining confidentiality
- Compassionate communication
Timeline
CNA
VHS/Langley Post Acute
09.2022 - Current
CNA
Commonwealth Assisted Living Facility
01.2019 - 05.2022
ITSC Advisor
IBEX Global
07.2017 - 11.2018
Cashier
Walmart
04.2016 - 07.2017
High School Diploma -
Lancaster High School