Raven Boy
Grandview
Summary
Versatile and goal-oriented professional with a background at Mountain Valley Child Development Center, adept in social media management and patient care. Demonstrates exceptional patience and empathy, enhancing customer satisfaction and engagement. Achieved a significant increase in brand loyalty through strategic content creation and compassionate client interactions.
Offering warm and caring demeanor, capable of creating safe and enriching environment for children. Brings understanding of child development principles and delivers structured activities that encourage cognitive and social growth. Ready to use and develop organizational and communication skills in any work role.
Overview
9
9
years of professional experience
Work History
Childcare Assistant Teacher Prn
Mountain Valley Child Development Center
09.2022 - 12.2022
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
CNA
Grandview Nursing And Rehab
01.2019 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Colonial Manor Nursing Home
12.2018 - 12.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Social Media Manager
Ayos Air
03.2019 - 08.2019
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
CNA Student
Colonial Manor Nursing Home
09.2018 - 11.2018
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
Pest Control Technician
Double D Termite and Pest Control
03.2018 - 09.2018
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Drove to customer residences and places of business to inspect for pests.
Phone Sales Representative
Cricket Wireless
02.2017 - 12.2017
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Cook, Cashier
Chicken Express
02.2014 - 10.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cashier Seasonal
Target
10.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Brazos River Charter School
Nemo, TX05-2016
Skills
- Patience and empathy
- Patient care
- Social media management
- Adaptable to change
- Dependable and reliable
- Goal oriented
- Customer assistance
- Parent communication
Timeline
Childcare Assistant Teacher Prn
Mountain Valley Child Development Center
09.2022 - 12.2022
Social Media Manager
Ayos Air
03.2019 - 08.2019
CNA
Grandview Nursing And Rehab
01.2019 - 03.2022
CNA
Colonial Manor Nursing Home
12.2018 - 12.2019
CNA Student
Colonial Manor Nursing Home
09.2018 - 11.2018
Pest Control Technician
Double D Termite and Pest Control
03.2018 - 09.2018
Phone Sales Representative
Cricket Wireless
02.2017 - 12.2017
Cashier Seasonal
Target
10.2015 - 12.2015
Cook, Cashier
Chicken Express
02.2014 - 10.2016
High School Diploma -
Brazos River Charter School
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