Raven Brown
Brandon,MS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Tax Collector/Customer Service Clerk
WASHINGTON COUNTY BOARD OF SUPERVISORS
11.2019 - Current
- Processing payments over the phone and in person
- Heavy cash handling and bill payment for property taxes, mobile and personal property taxes; big truck (18 wheeler) and car tag registration and title registration
- Maintaining and arrangement of client data via computer
- Heavy Typing and data entry via computer
- Filing and faxing
- Prioritizing workloads
- Implementing new procedures regularly
- Logging bills or expenses
- Daily money count and bank deposits
Tax Preparer
Jackson Hewitt
08.2012 - Current
- Greets, registers, and assigns clients depending on designated areas
- Verifies guest identification and establishes how the guest will pay for the services
- Keeps clients records and information private
- Computes bills and collects payments
- Makes and confirms appointments
- This position also requires continuous and very accurate computer data entry, interviewing clients, answering phones, responding to emails or oral inquiries, scheduling appointments, follow up feedback via letter or phone call
- Most machines I use daily include: copiers, printers or any common clerical equipment
Claims Adjuster
TSI
Remote
04.2023 - 06.2024
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Answered customer questions regarding deductibles.
Education
Pharmacy Technician -
Allied Health
Greenville, MSPhlebotomy -
Creations CNA And Phlebotomy
Greenville, MSDiploma -
Greenville Weston High School
Greenville, MS05.2009
Skills
- Receptionist
- Billing
- Data Entry
- MS Office
- Microsoft Office
- Customer Service
- Sales Support
- Pharmacy Technician Experience
- Phlebotomy
- Recordkeeping and Documentation
- Attention to Detail
- Analytical Thinking
Timeline
Claims Adjuster
TSI
04.2023 - 06.2024
Tax Collector/Customer Service Clerk
WASHINGTON COUNTY BOARD OF SUPERVISORS
11.2019 - Current
Tax Preparer
Jackson Hewitt
08.2012 - Current
Pharmacy Technician -
Allied Health
Phlebotomy -
Creations CNA And Phlebotomy
Diploma -
Greenville Weston High School