Raven Iubelt
Reno ,NV
Summary
Determined and responsible Store Manager with more than 2 years of success boosting efficiency and streamlining procedures for many groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
10
10
years of professional experience
Work History
Therapist Success Advocate
BetterHelp
Remote
04.2022 - Current
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Advocated for client needs within larger healthcare systems by participating in case conferences and collaborating with other mental health professionals.
- Streamlined patient intake process for more efficient assessment and treatment planning.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Remote Customer Service Representative
Service Response Partners
Reno, NV
01.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services, and company information.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Documented all customer information accurately in the computer system, providing dated notes for future reference.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing, and support policies and procedures.
- Answered constant flow of customer chats with minimal wait times.
Elderly Caregiver
Ruth C
Reno , NV
10.2017 - 12.2020
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Supervised daily activities and provided assistance when needed.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Maintained clean, safe and well-organized patient environment.
Assistant Store Manager
Aeropostale
Reno , NV
10.2015 - 10.2017
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff of 10 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Walked through store areas every morning-night to identify and proactively resolve issues negatively impacting operations.
Child Caretaker
Early Learning Center
Reno, NV
03.2015 - 10.2015
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Created and implemented diverse educational strategies to boost development.
- Kept notes of behavior issues, food served and medications administered to children.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Met with parents about daily activities, positive developments and issues.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Sales Associate
Charming Charlie
Reno, NV
01.2015 - 03.2015
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
GED -
North Valleys High School
Reno, NV05.2014
Skills
- Goals and Performance
- Staff Supervision
- Product and Service Sales
- Scheduling
- Inventory Control
- Store Management
- Staff Management
- First Aid and Safety
- Care Plan Management
- Patient Care
- Food Preparation
- Dementia Knowledge
- Credit card processing
- Zendesk experience
- Remote worker and self starter
- Payment collection
- Cash register operations
- Product upselling
Timeline
Therapist Success Advocate
BetterHelp
04.2022 - Current
Remote Customer Service Representative
Service Response Partners
01.2021 - 04.2022
Elderly Caregiver
Ruth C
10.2017 - 12.2020
Assistant Store Manager
Aeropostale
10.2015 - 10.2017
Child Caretaker
Early Learning Center
03.2015 - 10.2015
Sales Associate
Charming Charlie
01.2015 - 03.2015
GED -
North Valleys High School