Raven Chambers
Houston
Summary
Dynamic Project Manager with a proven track record at Code Red Safety, adept in budget management and vendor coordination. Successfully led multiple projects to timely completion while fostering strong team collaboration. Skilled in risk assessment and agile methodologies, ensuring high-quality deliverables and enhanced stakeholder satisfaction.
Overview
13
13
years of professional experience
Work History
Project Manager
Code Red Safety
La Porte
04.2022 - 09.2025
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
- Identified project needs by reviewing project objectives and schedules.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Warehouse Manager
Fed Ex Ground
Houston
03.2016 - 03.2020
- Managed daily warehouse operations and ensured compliance with safety protocols.
- Coordinated inventory management and optimized stock levels for timely deliveries.
- Trained new employees on warehouse procedures and equipment usage.
- Collaborated with transportation teams to schedule shipments and deliveries effectively.
- Maintained accurate records of inventory transactions and shipping documentation.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Established and maintained good relations with customers, vendors, and transport companies.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Customer Service Representative
Sutherland Global
Houston
06.2012 - 01.2016
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through active listening and effective communication.
- Monitored call queues and prioritized urgent customer needs promptly.
- Educated customers on company policies, procedures, and available services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Marque Learning Center
Houston, TX10-2009
Skills
- Project management
- Budget management
- Risk assessment
- Agile methodologies
- Documentation management
- Vendor coordination
References
References available upon request.
Timeline
Project Manager
Code Red Safety
04.2022 - 09.2025
Warehouse Manager
Fed Ex Ground
03.2016 - 03.2020
Customer Service Representative
Sutherland Global
06.2012 - 01.2016
High School Diploma -
Marque Learning Center