Raven Chrisp
Reno
Summary
Results-driven Residential Customer Service Representative with expertise in business development and client relationship management. Skilled in accounts receivable, negotiation, and conflict resolution. Proven ability to enhance operational efficiency using CRM systems and deliver high-quality service to residential clients. Strong communication and problem-solving skills contribute to customer satisfaction and loyalty, even in high-volume environments.
Overview
12
12
years of professional experience
Work History
Residential CSR
Culligan Water
Sparks
05.2025 - Current
- Identify and assess customers' needs to achieve satisfaction
- Manage large numbers of incoming phone calls
- Achieved sales targets by managing customer service calls effectively.
- Resolved billing discrepancies and disputes promptly, enhancing client satisfaction and trust.
- Built sustainable relationships and trust with customer accounts through proactive and open communication.
- Generated and managed sales leads, contributing to overall sales growth for the team.
- Utilized CRM systems to manage customer relationships and interactions.
- Assisted with close-end activities, including preparation of journal entries and account reconciliations.
Business Development Manager
Restoration1
Riverside
07.2023 - 04.2025
- Developed strategies to identify and pursue new business opportunities
- Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services
- Established relationships with clients, assessed needs, and crafted tailored proposals
AR Specialist
TruHome Solutions
Overland Park
02.2015 - 07.2023
- Processed customer payments and applied cash receipts to customer accounts, reconciling discrepancies to maintain accurate financial records.
- Reviewed and verified the accuracy of invoices, ensuring proper documentation and authorization.
- Resolved billing discrepancies and disputes in a timely and professional manner, maintaining positive relationships with clients.
- Prepared aging reports and collaborated with collections team to streamline collection efforts.
- Assisted in developing and implementing accounts receivable policies and procedures, enhancing operational efficiency and accuracy.
- Assisted with close-end activities, including preparation of journal entries and account reconciliations.
Bankruptcy Specialist
TruHome Solutions LLC
Overland Park
07.2014 - 02.2015
- Managed high-risk portfolio of accounts, engaging with attorneys to facilitate effective case resolutions
- Cultivated relationships with outside legal counsel, trustees, and bankruptcy courts to streamline case processes
- Prepared appropriate case documents, reviewed HUD documents, credit bureau documents, and short sale approval forms in a timely and accurate manner to achieve the best negotiated value
- Submitted claims to HUD utilizing FHA Catalyst system
- Evaluated clientele data to reduce delinquency rates and identify company assets
- Managed deadlines by prioritizing and handling multiple projects with competing time constraints
- Consistently exceeded daily goals by using creative strategies and leadership skills
Education
Bachelors - psychology
University of Nis
Nis, Serbia12.2006
High School Diploma -
Turner High School
Kansas City, KS12.2002
Skills
- Phone communication
- Administrative expertise
- CRM software knowledge
- Office suite proficiency
- PowerPoint and Excel
- Outlook and Access
- Organizational skills
- Accounts management
- Account management strategies
- Analysis capabilities
- Business leadership
- Leadership qualities
- Communication skills
- Accounting software proficiency
Timeline
Residential CSR
Culligan Water
05.2025 - Current
Business Development Manager
Restoration1
07.2023 - 04.2025
AR Specialist
TruHome Solutions
02.2015 - 07.2023
Bankruptcy Specialist
TruHome Solutions LLC
07.2014 - 02.2015
Bachelors - psychology
University of Nis
High School Diploma -
Turner High School