Raven C. Richardson
Greenville,SC
Summary
Experienced Case Manager (with Associates Degree in Human Services & Associates Degree in Criminal Justice) seeking a challenging position in: Human Services or Criminal Justice
Results-driven management professional with experience in branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
18
18
years of professional experience
Work History
Branch Manager
Sentinel Offender Services
02.2024 - Current
- Work with the Director of Branch Operations to set up training plans for all new staff.
- Identify staff members that may need additional training.
- Communicate with the Director of Branch Operations when additional training is needed by a case manager.
- Provide training and guidance for any new procedures implemented.
- Provide open communication to all staff.
- Audit 10% of participant files monthly.
- Collaborate with the Court Liaison when auditing enrollment folders.
- Review victim zone violation reports daily and ensure that the Court Liaison has received the violations.
- Collaborate with the Court Liaison to keep track of absconds until termination is authorized.
- Review DNA dashboard alerts and verify if case managers are clearing alerts as needed.
- In addition to assisting the Court Liaison be a point of contact for Greenville County Courts and Detention Center pertaining to any participants being in violation.
- Contact facilities for information on participants arrested in other jurisdictions. Relay this information to Greenville County.
- Notify Records, Court Liaison, and Greenville County of subpoenas being received.
- Complete monthly drug screen audits to ensure that all drug screens have been accounted for.
- Facilitate office meetings.
- Complete the daily deposit.
- Investigate chargebacks.
- Complete Monthly Branch Report by the 5th of each month.
Assistant Branch Manager
Sentinel Offender Services
Greenville, SC
08.2022 - 02.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted with participant file audits to complete 10% of audits monthly.
- Completed quarterly compliance and orientation audits for 10 case managers.
Case Manager
Sentinel Offender Services
Greenville, SC
10.2020 - 08.2022
- Responsible for participant’s program orientation; effectively communicate the program rules, regulations, and contract requirements of their sentence.
- Review information to determine and verify participants’ identity along with residential and telephone information.
- Review participants’ financial information for fee assessment; determine the daily rate that the participant will be responsible for paying while on the program.
- Set the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
- Conduct weekly or bi-weekly participant compliance appointments to collect, review, and interpret participant activity documentation; review participant activity reports to determine that participant remains in compliance with sentencing guidelines, and meeting the regulations of program and sentence; collect program fees or may make adjustments to daily rate as needed; verify and/or adjust participant activity schedule as needed; prepare reports and notices for case file and sentencing department.
- Review and interpret daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
- Install or visually inspect electronic monitoring equipment being used by participants.
- Testify in court for participants that have not met the requirements of the program.
- Administer required drug testing.
- Advise Branch Manager of participants that are not in compliance with their program requirements.
- Recommend to Department that a non-compliant participant be removed from the program.
- Maintain an auditable case file for all participants under their management.
- Enroll and educate participants on the use of the Centurion Kiosk.
- Attend Court to enroll and instruct court order participants in the Supervised Release Program.
- Job Description for Case Manager continued on Page Two
Associate Trainer
Panera Bread
Greenville, SC
08.2015 - 10.2020
- Trained and managed crew members to support efficient speed of service.
- Facilitated a healthy learning environment.
- Prepared food and took customer orders (cash register operation).
- Provided excellent customer service.
Shift Leader
Jack In The Box
Greenville, SC
05.2007 - 09.2015
- Assisted with money management, speed of service, and managed employees.
- Provided a thorough food safety check.
- Provided excellent customer service.
Education
Associates Degree - Human Services
Greenville Technical College
Greenville, SC05.2020
Associate of Applied Science - Criminal Justice
Brown Mackie College
Greenville SC05.2012
Skills
- Training & Supervising Employees
- Collaborating with Staff
- Handling Assigned Caseload of Offenders
- Documentation/Recordkeeping
- Word, Excel & PowerPoint
- Observing Court Proceedings
- Reviewing & Interpreting Reports
- Branch operations management
- Customer service
- Customer relationships
- Attention to detail
- Excellent work ethic
- Client relationship management
- Documentation
- Approachable
Timeline
Branch Manager
Sentinel Offender Services
02.2024 - Current
Assistant Branch Manager
Sentinel Offender Services
08.2022 - 02.2024
Case Manager
Sentinel Offender Services
10.2020 - 08.2022
Associate Trainer
Panera Bread
08.2015 - 10.2020
Shift Leader
Jack In The Box
05.2007 - 09.2015
Associates Degree - Human Services
Greenville Technical College
Associate of Applied Science - Criminal Justice
Brown Mackie College
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