MOHAMMED RASHEEN
INDIA
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 13+ years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
OOREDOO
DOHA
10.2017 - 10.2023
- Responsibilities:
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
SUPERVISOR
OOREDOO (ALANEES)
DOHA
09.2015 - 10.2017
- Responsibilities:
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
CUSTOMER RELATION EXECUTIVE
AL-ANEES ELECTRONICS
DOHA
02.2010 - 08.2015
- Responsibilities:
- Being the first person to interact with the customer focused on understanding customer needs and providing resolutions technically.
- Performed various troubleshooting procedures on IOS devices /Android and windows.
- Being highly skilled at making the right solutions for our customers at level 1.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Updating the customers regarding their products and providing on-call technical support.
- Resolves product or service problems by clarifying the customer's complaint.
- Determining the cause of the problem selecting and explaining the best solution to solve the problem.
- Core participation in launching of new products at the store.
COMPUTER TECHNICIAN (HARDWARE & SOFTWARE)
BEST INDIA COMPUTER STORE
KOTTAKKAL
04.2008 - 12.2009
- Responsibilities:
- Responsible for computer hardware and maintenance.
- Assembling the computers and OS installation
- Provided technical support for client inquiries via telephone and email.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
Education
BACHELOR OF COMPUTER APPLICATIONS -
Mahatma Gandhi University
01.2010
PRE-UNIVERSITY -
Crescent Residential higher secondary School
01.2006
SSLC -
Crescent Residential higher secondary School
01.2004
Skills
- Excellent Communication Skills
- Leadership
- Microsoft Windows
- Branch Operations Management
- Shift Scheduling
- Product Training
- Microsoft Office
- Troubleshooting (Problem Solving)
- Customer Relationships
- Assigning Employees
Certification
- Mastered the course for High Impact Sales Coaching Programme (HNI training & coaching )
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Arabic
Beginner
A1
Timeline
BRANCH MANAGER
OOREDOO
10.2017 - 10.2023
SUPERVISOR
OOREDOO (ALANEES)
09.2015 - 10.2017
CUSTOMER RELATION EXECUTIVE
AL-ANEES ELECTRONICS
02.2010 - 08.2015
COMPUTER TECHNICIAN (HARDWARE & SOFTWARE)
BEST INDIA COMPUTER STORE
04.2008 - 12.2009
BACHELOR OF COMPUTER APPLICATIONS -
Mahatma Gandhi University
PRE-UNIVERSITY -
Crescent Residential higher secondary School
SSLC -
Crescent Residential higher secondary School
- Mastered the course for High Impact Sales Coaching Programme (HNI training & coaching )
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