Raven Dubois
Norfolk,VA
Summary
Dedicated and compassionate Human Services professional with a Bachelor of Science in Human Services and a strong background in addiction prevention and treatment. Experienced in case management, crisis intervention, and group facilitation. Skilled in program development, administrative support, and customer service. Proven ability to promote positive environments and provide support to diverse populations. Seeking to leverage academic knowledge and practical experience to contribute effectively in the Human Services field.
Overview
11
11
years of professional experience
Work History
Internship
Teens With a Purpose
12.2023 - 04.2024
- Managed administrative data for 64 children, including application data entry.
- Oversaw the Better Choices program for kids in justice system, leading psychoeducational groups on conflict resolution, leadership, and peer support.
- Led Purpose Garden Program, teaching and assisting 19 teens in gardening activities.
- Planted over 25 spring edible and pollinating crops, which were used for consumption, sold for profit at farmers' markets, and distributed to local homeless community.
- Created new method for listing and tracking students' grades and assignments for 40 Catch Up Club clients.
- Implemented weekly update system, sending text messages to parents regarding their child's progress, ensuring 100% accountability and zero missing assignments.
Administrative Assistant
Old Dominion University Registrar's Office
05.2022 - 01.2024
- Managed remittances for approximately 3000 students.
- Provided customer service for Veterans Services, offering information and support up to 50 or more times per day
- Acted as liaison and Tracked student debt between Old Dominion University and Department of Veterans Affairs.
Volunteer
People in Need Ministries (PiN)
10.2023 - 12.2023
- Prepared and served meals for 50 individuals daily.
- Provided Human Services and Social work roles, assisting individuals in accessing resources and support.
- Scheduled showers and managed laundry times for 50 people per day.
- Distributed clothing and essential items to individuals in need.
Volunteer
Old Dominion University Mobile Clinic
04.2023 - 04.2023
- Worked alongside ODU Nursing students and Norfolk Department of Health
- Administered free school physicals and vaccinations to children K-12
- Supported children who were unable to receive these services at their local hospital due to living in rural areas.
Volunteer
Crisis Text Line
03.2023 - Current
- Provided free crisis counseling anonymously to over 50 individuals experiencing crises.
- Assessed over 50 cases for suicide, harm, and self-harm, using interviewing strategies to build rapport.
- Validated clients' experiences and identified crises in over 50 interactions.
- Assisted over 50 clients in setting goals and provided resources for their mental health needs.
Aviation Maintenance Administrationman Second Class
United States Navy
12.2012 - 01.2022
- Maintained over 5000 pieces of support equipment and 70 aircraft.
- Ensured accuracy and compliance with regulations in detailed aircraft maintenance logs and records.
- Managed extensive filing system for equipment and maintenance documentation.
- Conducted software troubleshooting and provided technical support for maintenance tracking systems.
- Provided job training and instruction in group formats for various training purposes.
- Contributed to efficient operation of aviation maintenance activities through meticulous record-keeping and administrative support.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA04.2024
Certification - Addiction Prevention and Treatment
Old Dominion University
Norfolk, VA08.2023
Associates of Science - Social and Behavioral Science
Santa Rosa Junior College
Santa Rosa, CA08.2021
Skills
- Administrative support
Attention to detail
Communication skills (verbal and written)
Conflict resolution
Counseling and therapy techniques
Cultural competence
Customer service
Database management
Empathy
Group facilitation
Microsoft Office Suite (Word, Excel, PowerPoint)
Problem-solving
Program development
Record-keeping
Substance abuse treatment
Teamwork
Time management
Organizations
- Civic Scholars Program
- National Organization for Human Services (NOHS)
Awards
LeADERS Award
Timeline
Internship
Teens With a Purpose
12.2023 - 04.2024
Volunteer
People in Need Ministries (PiN)
10.2023 - 12.2023
Volunteer
Old Dominion University Mobile Clinic
04.2023 - 04.2023
Volunteer
Crisis Text Line
03.2023 - Current
Administrative Assistant
Old Dominion University Registrar's Office
05.2022 - 01.2024
Aviation Maintenance Administrationman Second Class
United States Navy
12.2012 - 01.2022
Bachelor of Science - Human Services
Old Dominion University
Certification - Addiction Prevention and Treatment
Old Dominion University
Associates of Science - Social and Behavioral Science
Santa Rosa Junior College
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