Raven Fletcher
Saint Louis,MO
Summary
Seeking position within dynamic and innovative department to leverage customer service skills, professionalism, and drive for excellence. Eager to contribute to team that values leadership development, problem-solving, and strategic thinking. Excited about prospect of honing these skills while making meaningful impact within organization.
Overview
8
8
years of professional experience
Work History
Admissions Officer
Ponce Health Science University
06.2024 - Current
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
CLAIMS REPRESENTATIVE
HSA BANK
01.2023 - 06.2023
- Assisting with pass reset
- Customer service assisting with building lasting relationships with clients and other call center team members by my trust and reliability
CLAIMS REPRESENTATIVE
MISSOURI STATE EMPLOYMENT
07.2020 - 03.2022
- Corresponds and communicates with claimants, employers, Central Office, state and federal agencies to correct errors, resolve problems, and facilitate claims processing
- Secures documents, investigates detailed and sensitive information from claimants involved in disputed claims
- Resolving issues with separation from work, availability for work, refusal of work, participation in a labor dispute, and overpayment investigations
OFFICE SUPPORT REPRESENTATIVE
NATIONAL MEDICAL BILLING SERVICES
02.2017 - 01.2018
- Answer incoming calls and directs them to the correct person
- Scan documents and stores them electronically
- Provide general office support for other departments
- To obtain a position with a dynamic and innovative department that will not only allow me to utilize my customer service skills and professionalism but will also help expand my leadership, problem solving, and strategizing skills
Education
Bachelor - Business Administration
Maryville University of Saint Louis
St. Louis, MO05.2021
Skills
- Exceptional Communication and Networking
- Successful working in teams and independently
- Ability to follow instructions and deliver quality results
- Time Management
- Problem Solving
- Computer Literate
- Customer Service
- Ability to solve escalating issues
Timeline
Admissions Officer
Ponce Health Science University
06.2024 - Current
CLAIMS REPRESENTATIVE
HSA BANK
01.2023 - 06.2023
CLAIMS REPRESENTATIVE
MISSOURI STATE EMPLOYMENT
07.2020 - 03.2022
OFFICE SUPPORT REPRESENTATIVE
NATIONAL MEDICAL BILLING SERVICES
02.2017 - 01.2018
Bachelor - Business Administration
Maryville University of Saint Louis