Raven Grant

• Process and submit dental insurance claims (electronic and paper) using accurate CDT and ICD-10 coding.
• Verify patient insurance eligibility, coverage levels, deductibles, frequencies, and benefit limitations.
• Review and interpret Explanation of Benefits (EOBs) to post payments, adjustments, and identify discrepancies.
• Research, appeal, and follow up on denied, delayed, or unpaid claims to ensure timely reimbursement.
• Maintain accurate claim files, patient records, and A/R documentation in full compliance with HIPAA standards.

• Assist customers with vital records requests including birth, death, marriage, and divorce certificates
• Verify customer identities and sensitive data to ensure secure and accurate application processing

Resume Score

• Process payments and maintain accurate documentation in compliance with policy guidelines.

• Manage high-volume customer inquiries via phone, email, and online platforms.
• Maintained organized digital records, reducing processing errors by 35%.

• Conducted dental insurance verification and communicated coverage, deductibles, and patient responsibility.
• Processed dental claims, pre-authorizations, and claim appeals with accuracy and attention to detail.
• Managed patient check-in, scheduling, and billing inquiries, ensuring a smooth patient experience.
• Documented and tracked patient information using dental software systems.
• Assisted with resolving claim issues and follow-ups to ensure timely reimbursement.

• Oversaw daily front-office operations, patient intake, scheduling, and treatment plan coordination.
• Submitted insurance claims, verified coverage, and processed claim adjustments when needed.
• Maintained accurate patient records and ensured compliance with HIPAA and office policies.
• Assisted chair-side with clinical procedures, including x-rays, impressions, and patient preparation.
• Improved office workflow by ensuring all tasks were completed with 100% accuracy and timeliness.

• Provided chair-side assistance across multiple dental practices, adapting quickly to different office workflows.
• Took impressions for dental implants, crowns, and restorations.
• Educated patients on post-procedure care and treatment expectations.
• Supported dentists during routine and advanced procedures with precision and efficiency.