Tynisa Davis
Jacksonville,FL
Summary
Accomplished dental office manager with more than 18 years of experience focused on patient satisfaction and operational improvements. Proficient in enhancing referral workflows and team communication to boost efficiency. Demonstrated success in working with insurance companies to achieve high authorization rates and minimize claim denials, contributing to better patient outcomes.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Dental Claims Processor
Humana/ Contract
07.2026 - Current
- Processed dental claims accurately, ensuring compliance with industry standards and regulations.
- Reviewed supporting documentation to verify eligibility and payment accuracy on submitted claims.
- Collaborated with dental providers to resolve claim discrepancies and improve processing efficiency.
- Utilized electronic claims management systems to track and manage claim statuses effectively.
Office Manager
Coast Dental and Orthodontics
08.2024 - 07.2026
- Oversaw daily office operations, including appointment scheduling and meeting coordination.
- Coordinated office moves and renovations, minimizing downtime and workflow disruptions.
- Prepared reports on expenses, budget variances, and operational performance for senior management.
- Collaborated with IT department to troubleshoot hardware and software issues effectively.
- Led administrative staff team in achieving departmental goals through task delegation.
- Managed office budget by tracking expenses and identifying cost-saving opportunities.
Lead Treatment Coordinator /
Walmart Health
06.2021 - 08.2024
- Facilitated training across Walmart enterprise for eight clinics to enhance operational efficiency.
- Executed system-wide upgrade to new EMR (Epic Wisdom-Braid) for improved data management.
- Managed patient scheduling, insurance verification, pre-authorization, and referral processing under compliance standards.
- Partnered with providers and clinical teams on treatment planning, resulting in eight percent increase in acceptance rates.
- Educated patients and providers on navigating insurance and care barriers while updating them on new mandates.
- Optimized accounts receivables and controlled overhead to achieve financial targets in collaboration with billing team.
Business/ Administrative Assistant
Narducci Dental Group
04.2020 - 11.2021
- Coordinates comprehensive admin support, office operations, communications, and recruitment, including interviewing and agent onboarding.
- Enhances agent engagement and sales through training programs, meetings management, and marketing material coordination.
- Oversees supply management, repairs, financial tracking, and reconciliations, ensuring smooth office operations.
- Develop reports for stakeholders on recruitment, sales, and operations, significantly enhancing operational efficiency and communication.
Dental Office Manager
Beloved Community Family Wellness Center
01.2018 - 06.2020
- Managed referral tracking, documentation, registration, and insurance verification, enhancing team efficiency, patient safety, and processing speed.
- Compiled clinical backgrounds, ensured accurate specialist information, and obtained prior approvals to optimize reimbursement.
- Improved patient satisfaction by streamlined coordination across departments for seamless care.
- Led data analysis on referral trends, boosting process efficiency by 15%, and developed referral protocols to improve compliance with healthcare regulations by 10%.
Lead Dental Assistant
Chicago Family Health Center
05.2008 - 06.2018
- Enhanced staff integration and workflow, enhancing progress and cutting patient wait times by 25%.
- Elevated staff morale and productivity by 15% and improved patient satisfaction by 30% through innovative training and care protocols.
- Led clinic sanitation project, reducing infections by 20%, and utilized new technologies to boost team efficiency by 15%.
- Achieved a 10% reduction in procurement costs through effective vendor negotiations without compromising quality.
Education
Diploma - General Education
Everest College
Chicago, IL06-2009
Diploma - Dental Assistant
Kennedy King College
Chicago, IL12-2006
Skills
- Personal assistant expertise
- SharePoint skills
- Analysis proficiency
- Billing systems and referral management
- Patient scheduling with insurance verification
- Pre-authorization processing efficiency
- Optimization of administrative support functions
- Collaboration in treatment planning and workflow enhancement
- Google Suite proficiency for productivity
- Healthcare management expertise
- electronic data interchange (EDI)
- Calendar organization skills
- Project coordination experience
- Understanding of NCQA standards
Certification
- First Aid Certification
- Radiology Certification
- Sealant Certification
- CPR Certification
- Radiation Health & Safety Certification
Timeline
Dental Claims Processor
Humana/ Contract
07.2026 - Current
Office Manager
Coast Dental and Orthodontics
08.2024 - 07.2026
Lead Treatment Coordinator /
Walmart Health
06.2021 - 08.2024
Business/ Administrative Assistant
Narducci Dental Group
04.2020 - 11.2021
Dental Office Manager
Beloved Community Family Wellness Center
01.2018 - 06.2020
Lead Dental Assistant
Chicago Family Health Center
05.2008 - 06.2018
Diploma - Dental Assistant
Kennedy King College
Diploma - General Education
Everest College