RAVEN HAWKINS
Atlanta,GA
Summary
Customer-focused Head Bartender with 8 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary. Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
7
7
years of professional experience
Work History
Head Bartender
The Corner 757
Portsmouth, VA
10.2019 - 12.2021
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
Aura Lounge
Virginia Beach, VA
05.2018 - 09.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bottle Service Waitress
Embassy Night Club
Norfolk , Virginia
01.2016 - 04.2018
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Processed orders and facilitated customer payments using POS system.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
I C Norcom High School
Portsmouth, Virginia 06.2014
Skills
- Teamwork and Professionalism
- Cocktail Service
- Confirming Transactions
- Suggestive Selling
- Hospitality and Guest Service
- Guest Satisfaction
- Mixology Techniques
- Responsible Serving
- Mixed Drinks Preparations
Timeline
Head Bartender
The Corner 757
10.2019 - 12.2021
Bartender
Aura Lounge
05.2018 - 09.2020
Bottle Service Waitress
Embassy Night Club
01.2016 - 04.2018
High School Diploma -
I C Norcom High School
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