Summary
Overview
Work History
Education
Skills
Timeline
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Raven Holliday

Boaz

Summary

Proven track record in enhancing customer satisfaction and achieving sales targets at Cellular Sales Verizon, showcasing strong teamwork and persuasive communication skills. Expert in cash handling and customer interactions, with a knack for fast learning and time management. Demonstrated ability to exceed operational standards and drive business growth through effective cross-training and guest experience.

Overview

3
3
years of professional experience

Work History

Restaurant Team Member

Morgan House Deli
12.2024 - Current
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.

Shop Receptionist

Tattoo Shop
05.2022 - 02.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Cellular Sales Associate

Cellular Sales Verizon
01.2022 - 05.2022
  • Facilitated customer product returns and warranty exchanges while adhering to the company policies.
  • Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
  • Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Generated leads for future business opportunities with proactive networking efforts during community events or other local gatherings.
  • Developed loyal customer base by establishing rapport, understanding individual needs, and providing personalized shopping experiences.
  • Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
  • Stayed current on industry trends and new products to offer informed recommendations to customers seeking guidance.
  • Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
  • Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.

Education

GED -

Crossville High School
Crossville, AL
05.2016

Skills

  • Strong teamwork
  • Customer interaction
  • Cleaning and sanitizing
  • Taking orders
  • Cash handling expertise
  • Verbal and written communication
  • Guest experiences
  • Operational standards
  • Cross-training
  • Fast learner
  • Time-management skills
  • Work driven

Timeline

Restaurant Team Member

Morgan House Deli
12.2024 - Current

Shop Receptionist

Tattoo Shop
05.2022 - 02.2024

Cellular Sales Associate

Cellular Sales Verizon
01.2022 - 05.2022

GED -

Crossville High School

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Raven Holliday