Raven Hollins
Saginaw
Summary
Epic & Cerner Credential Trainer experienced in FirstNet, PathNet & RadNet Beaker, Optime & Anesthesia, Cadence, and Clindoc. Proficient in delivering comprehensive training programs onsite and remotely. Recognized for authoritative and clear communication style, engaging learners with enthusiasm and providing insightful guidance. Resourceful and diversified Training Specialist excelling in planning and implementing effective training initiatives.
Overview
10
10
years of professional experience
Work History
Epic Inpatient
MercyOne Hospital
05.2025 - Current
- Provided at-the-elbow (ATE) support to Emergency Department (ED) registration staff during Epic system go-live.
- Guided end users through real-time patient check-in, registration, insurance verification, and consent workflows within Epic.
- Delivered hands-on assistance and just-in-time training to ensure accurate and timely data entry in a fast-paced ED environment.
- Collaborated with project leads and super users to escalate system issues, track common user challenges, and provide feedback for workflow optimization.
- Demonstrated exceptional interpersonal skills while supporting diverse clinical and non-clinical teams under high-pressure conditions.
- Helped drive user adoption and reduce registration errors during transition from legacy system to Epic.
Cerner Trainer
Marshall Healthcare
02.2025 - 03.2025
- Provide on-site, at-the-elbow support to registration staff during the Cerner go-live.
- Assist end users with accurate and timely patient registration, insurance verification, and consent processes within the ED module.
- Troubleshoot issues and escalate technical or workflow-related problems as needed.
- Educate and guide users on proper data entry standards, workflow steps, and best practices for ED-specific registration scenarios (e.g., walk-ins, trauma patients, direct admits).
- Monitor user activity to proactively identify gaps in understanding and offer just-in-time training or clarification.
- Communicate frequently with project managers, super users, and other support staff to share updates or report patterns.
- Support multiple shifts as needed to ensure full go-live coverage.
Epic Credentialed Trainer, ClinDoc
Memorial Hermann
10.2024 - 10.2024
- Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
- Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
EMR Product Specialist/Consultant
Roper Hospital
07.2024 - 07.2024
- Responsible for introducing EMR platforms to new clients and answering all questions
- Assisted in doing the initial presentation on a new EMR system after it was installed
- Worked closely with medical office professionals on helping them to understand their new system
- Assisted in new hospital office rollout (NYU Langone 2023)
- Provided ATE support to providers, nurses, and MA’s with multiple modalities
- Responsible for Implementation of Epic across NYU LANGONE AND assisted with the focus on successful completion of TDR
- Confirmed if ticket issues were hardware, software, or workflow related
- Followed up with end users to confirm trouble tickets were resolved in timely matter or to confirm if tickets needed to be escalated further
- Assisted with the development of TDR test procedures.
EMR Product Specialist/Consultant
Decatur Memorial Hospital
01.2024 - 02.2024
- Provided data analysis both within and outside the department
- Developed reports, interactive dashboards, and internal procedures
- Supported multiple internal levels of management in the evaluation of initiatives
- Coordinate client and provider focused health services research
- Provided elbow support to Physicians Nurses and Technicians.
Ambulatory Credentialed Trainer
Total Cardiology Care
09.2023 - 09.2023
- Enhanced system efficiency by identifying and resolving technical issues in a timely manner.
- Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
EMR Product Specialist/Consultant
Massachusetts General Hospital
03.2023 - 04.2023
- Serve as main point of contact for clinicians using the cloud-based medical software solution EMR
- Carried out user and market research for product improvement
- Managed product suite of multiple applications, and trained end users to proficiency
- Provided management support and medication reconciliation
- Determined and outlined client needs.
Inpatient Cerner Credentialed Trainer
Vancouver Coastal Health
08.2022 - 01.2023
- Integral role in the development and sustainment of FirstNet Module
- While providing on the ground support to ED Providers and clinicians
- Collaborated proactively with other Support Specialists to share knowledge and provide comprehensive support solutions for all users.
- Develop comprehensive testing scenarios to encompass technical dictionaries, integrated test plans, and end-user parallel testing Trained staff members until they were proficient and comfortable with the system.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Supported daily operations during go-live periods, enabling a smooth transition while minimizing negative impacts on patient care.
- Contributed to the successful completion of multiple projects by coordinating efforts across cross-functional teams.
- Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
Cerner Go-Live
Southlake Regional Health Centre
06.2022 - 07.2022
- Provided training and support to medical providers and staff nurses on clinical units with knowledge of Cerner software.
- System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu.
- Created patient list and criteria-based worklist, charting (CPP) comprehensive patient profile, and knowledgeable of each tab and icon and its use.
Specialty Operational Trainer/analyst
Kaiser Permanente
01.2016 - 01.2022
- Partner with leadership and stakeholders as a Subject Matter Expert to improve Specialty Training, development and implementation of guidelines/policies and workflows to improve the member experience
- Navigated various software suites for effective healthcare account management
- Collect cumulative data and statistics and enter data into automated systems
- Participated in cross-divisional special projects, studies, or other activities to identify ways Kaiser Permanente could improve customer service
- Utilizes established guidelines to schedule appointments for specialty departments
- Login labs for verification of end users correct SER record
- Increased efficiency and exceed training goals resulting in achieving epics honor roll status.
Cerner Inpatient Go-Live
DMC Harper University Hospital
04.2021 - 04.2021
- Provided elbow support to front desk staff, lab techs, nurses, physicians etc.
- Provided one on one training.
- Called in/resolved tickets.
- System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu.
Jr Operations Analyst
Benevis
01.2015 - 01.2016
- Created a recruiting dashboard using SQL and Excel, leveraging data from ADP Workforce and ICIMS, resulting in providing stakeholders and directors with key recruiting metrics and KPI’s for data-driven decision-making
- Performed statistical analysis on gathered HRIS/TA data and altered pre-existing reports with new calculations, formulas, automation techniques for continuous improvement efforts
- Developed an automated recruiting timeline using ICIMS, EXCEL, and VBA macros, allowing for efficient tracking on dental hiring progress
- Provided weekly forecasts and identified changes in the hiring stages and pace
- Constructed and maintained reported of hiring, turnover, and revenue trends to senior leaders.
Education
License Certificate - Phlebotomist
Long Beach City College
Long Beach, CA05.2018
Associate Degree - Business Management
Long Beach City College
Long Beach, CA05.2015
High School Diploma - undefined
Indio High School
Indio, CA05.2013
Skills
- Planning and Execution
- Continuous Improvement
- Market & Data Analytics
- ICIMS
- Agile Framework
- VBA Macro
- Service Now
- SQL
- TDR
- Time management
- Attention to detail
- Flexible and adaptable
- Power Bi
Timeline
Epic Inpatient
MercyOne Hospital
05.2025 - Current
Cerner Trainer
Marshall Healthcare
02.2025 - 03.2025
Epic Credentialed Trainer, ClinDoc
Memorial Hermann
10.2024 - 10.2024
EMR Product Specialist/Consultant
Roper Hospital
07.2024 - 07.2024
EMR Product Specialist/Consultant
Decatur Memorial Hospital
01.2024 - 02.2024
Ambulatory Credentialed Trainer
Total Cardiology Care
09.2023 - 09.2023
EMR Product Specialist/Consultant
Massachusetts General Hospital
03.2023 - 04.2023
Inpatient Cerner Credentialed Trainer
Vancouver Coastal Health
08.2022 - 01.2023
Cerner Go-Live
Southlake Regional Health Centre
06.2022 - 07.2022
Cerner Inpatient Go-Live
DMC Harper University Hospital
04.2021 - 04.2021
Specialty Operational Trainer/analyst
Kaiser Permanente
01.2016 - 01.2022
Jr Operations Analyst
Benevis
01.2015 - 01.2016
Associate Degree - Business Management
Long Beach City College
High School Diploma - undefined
Indio High School
License Certificate - Phlebotomist
Long Beach City College
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