Raven Ivy
Chicago,IL
Summary
Detail-oriented professional committed to patient care with a proactive approach to learning in the medical environment. Possesses a foundational understanding of medical terminology and electronic health records, along with a readiness to rapidly acquire new skills and knowledge. Eager to leverage and enhance abilities in patient interaction and administrative support within a medical assistant role, contributing effectively to team success and patient satisfaction. Dedicated to fostering a positive healthcare experience through compassionate service and meticulous attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Amergis
Chicago, IL
11.2025 - Current
- Assisted healthcare professionals with patient examinations and procedures.
- Coordinated patient appointments, ensuring efficient scheduling and follow-up.
- Managed medical records, maintaining accuracy and confidentiality of information.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Medical Assistant
NANI
Munster, IN
03.2024 - 10.2024
- Administered medications as directed by physicians.
- Supported patient education efforts by providing clear instructions on care routines.
- Streamlined office processes to enhance workflow efficiency and reduce wait times.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Midwest Express Urgent Care
Hammond, IN
09.2023 - 03.2024
- Administered vaccines and medications as directed by physicians.
- Conducted routine laboratory tests, preparing samples for analysis.
- Collaborated with team members to implement best practices in patient care delivery.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
CAOHC CERTIFICATION -
CAOHC
Chicago, IL01-2026
Phlebotomy -
Medical Career Academy
Highland, IN04-2024
Medical Assistant -
Medical Career Academy
Highland, IN01-2024
High School -
Midwest High School
Chicago, IL06-2011
Skills
- Customers Service Skills
- Computer Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Patient care coordination
- First aid
- Equipment sterilization
- Medical office administration
- Payment collection
Certification
- SPT - Sterile Processing Technician
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Languages
English
Full Professional
Timeline
Medical Assistant
Amergis
11.2025 - Current
Medical Assistant
NANI
03.2024 - 10.2024
Medical Assistant
Midwest Express Urgent Care
09.2023 - 03.2024
CAOHC CERTIFICATION -
CAOHC
Phlebotomy -
Medical Career Academy
Medical Assistant -
Medical Career Academy
High School -
Midwest High School