Raven James
Grovetown,GA
Summary
Motivated Customer-Focused Professional experienced in retail, health coaching, and client service. Delivered impactful guidance in achieving health and fitness goals while enhancing customer experiences and leading teams in fast-paced environments. Demonstrated reliability and adaptability with a strong background in retail operations, wellness coaching, and administrative support, alongside ongoing studies in Paralegal Studies.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Housekeeping
Doctors Hospital
Augusta, GA
10.2025 - 08.2026
- Supervised daily cleaning operations, ensuring high standards of hygiene and safety in patient areas.
- Implemented efficient cleaning schedules, optimizing workflow and minimizing disruption to hospital activities.
- Trained new staff on proper cleaning protocols and hospital policies to maintain compliance.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and sanitation practices.
Server
Olive Garden
Augusta, GA
03.2026 - 07.2026
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new staff on restaurant procedures, fostering a collaborative team environment.
Health Coach
GNC
Fort Eisenhower, GA
01.2022 - 09.2025
- Guided customers on health, nutrition, and fitness needs through personalized recommendations, enhancing individual wellness journeys.
- Built long-term client relationships, supporting individuals in achieving their wellness goals and fostering client loyalty.
- Maintained product knowledge across supplements, fitness, and nutrition, contributing to increased sales and improved customer satisfaction.
Front Desk Receptionist
Accounting Global
Manhattan, KS
01.2021 - 12.2021
- Directed calls efficiently to appropriate departments using a multi-line phone system.
- Coordinated scheduling for client meetings and office events, ensuring seamless operations.
- Maintained organized filing systems for client records, enhancing retrieval efficiency.
- Assisted in onboarding new employees by providing training on front desk procedures.
- Developed and implemented strategies to improve visitor experience at the reception area.
- Supervised front desk staff, fostering a collaborative environment and mentoring junior team members.
- Streamlined appointment booking processes, reducing wait times for clients significantly.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Cultivated relationships with clients through exceptional customer service and proactive communication.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Merchandiser
Retail Odyssey
Manhattan, KS
01.2020 - 07.2020
- Executed planograms and restocked merchandise to optimize product placement and enhance visual appeal.
- Collaborated with store staff to create organized, customer-friendly retail spaces that improved shopping experience.
- Analyzed market trends to optimize product placements and increase sales effectiveness.
- Developed and executed merchandising strategies to enhance in-store visibility and customer engagement.
- Collaborated with cross-functional teams to ensure alignment on promotional activities and brand initiatives.
Head Bartender
Bar and Grill
Tampa, FL
01.2019 - 08.2019
- Led bar team in delivering high-quality customer service and drink preparation.
- Developed and implemented seasonal cocktail menus to enhance guest experience.
- Trained and mentored junior bartenders on mixology techniques and service standards.
- Oversaw inventory management, ensuring optimal stock levels of beverages and supplies.
Retail Associate
Goodwill
Grovetown, GA
04.2019 - 07.2019
- Assisted customers with purchases, enhancing their overall shopping experience.
- Organized clothing according to company guidelines, facilitating easier access for customers.
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Trained new team members on operational procedures and customer engagement techniques.
Ride Operator
Busch Gardens
Tampa, FL
01.2019 - 01.2019
- Ensured safety and enjoyment of guests through attentive ride operation.
- Provided exceptional customer service to ensure positive guest experiences in high-volume, fast-paced environment.
- 2 months
Team Lead / Mentor
Goodwill
Savannah, GA
01.2018 - 01.2019
- Supervised retail staff, training new employees to enhance customer service quality.
- Managed store operations and enforced policies to ensure a professional shopping environment.
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Led team training sessions to enhance employee performance and service quality.
- Implemented process improvements that increased workflow efficiency across departments.
Education
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
Online03.2027
Certification - Pharmacy Technician
Clemson University
South carolina01.2022
Certification - Medical Administrative Assistant
Clemson University
01.2022
Certification - Holistic Health
Dave Nelson Program
01.2021
No Degree - Philosophy
Barton Community College
Fort Riley, KS01.2020
Skills
- Housekeeping
- Facility Management
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Sanitation protocols
- Customer service
- Restroom sanitation
Certification
Certification in Pharmacy Technician – Clemson University, Certification in Medical Administrative Assistant – Clemson University, Reiki Certification in Holistic Health – Dave Nelson Program (Remote)
Personal Information
Title: Health & Wellness Professional | Paralegal Studies Student
Languages
Spanish
Professional Working
Timeline
Server
Olive Garden
03.2026 - 07.2026
Housekeeping
Doctors Hospital
10.2025 - 08.2026
Health Coach
GNC
01.2022 - 09.2025
Front Desk Receptionist
Accounting Global
01.2021 - 12.2021
Retail Merchandiser
Retail Odyssey
01.2020 - 07.2020
Retail Associate
Goodwill
04.2019 - 07.2019
Head Bartender
Bar and Grill
01.2019 - 08.2019
Ride Operator
Busch Gardens
01.2019 - 01.2019
Team Lead / Mentor
Goodwill
01.2018 - 01.2019
No Degree - Philosophy
Barton Community College
Certification - Holistic Health
Dave Nelson Program
Certification - Medical Administrative Assistant
Clemson University
Certification - Pharmacy Technician
Clemson University
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College