Summary
Overview
Work History
Education
Skills
Timeline
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Raven Jarrell

Westerville,OH

Summary

Driven Account Specialist with a proven track record at Spectrum, adept in account administration and customer relationship development. Excelled in resolving complex billing issues and enhancing client satisfaction. Skilled in Microsoft Office, demonstrating exceptional document management abilities. Collaborated effectively in high-stress situations, ensuring operational excellence and timely support.

Overview

18
18
years of professional experience

Work History

Account Specialist

Spectrum
05.2023 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.

Dispatcher

Ohio Automobile Club
05.2006 - 03.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Education

High School Diploma -

Big Walnut High School
Sunbury, OH
06.2002

Skills

  • Account Administration
  • Customer relationship development
  • Document Management
  • Microsoft Office proficiency

Timeline

Account Specialist

Spectrum
05.2023 - Current

Dispatcher

Ohio Automobile Club
05.2006 - 03.2023

High School Diploma -

Big Walnut High School

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Raven Jarrell