Raven Jones
Kansas City,MO
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
25
25
years of professional experience
Work History
Policy Holder Services Annuity Representative
NTT Data
11.2022 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Support Tier 1 Advisor
Nelnet Student Loan Services
01.2021 - 11.2022
- Improved customer satisfaction by efficiently addressing and resolving technical issues.
- Provided exceptional service for clients through prompt response to inquiries and proactive problemsolving.
- Managed challenging situations calmly and professionally to ensure positive outcomes for both the customer and the business.
- Leveraged strong multitasking skills to manage multiple support channels simultaneously while maintaining high levels of service quality.
- Maintained up-to-date knowledge on company products, policies, and procedures to provide accurate information to customers.
Early Childhood Educator
Montessori Academy
06.1999 - 06.2020
- Boosted children''s social skills development through group projects and collaborative games.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
Education
High School Diploma -
Westport Edison High School
Kansas City, MOSkills
- Customer Support
- Multi-Line Phone Systems
- Complex Problem Solving
- Quality Assurance
- Complaint Handling
- Adaptability
- Active Listening
- Positive Attitude
Timeline
Policy Holder Services Annuity Representative
NTT Data
11.2022 - Current
Customer Support Tier 1 Advisor
Nelnet Student Loan Services
01.2021 - 11.2022
Early Childhood Educator
Montessori Academy
06.1999 - 06.2020
High School Diploma -
Westport Edison High School
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