Raven Kiehn
Conroe,TX
Summary
High-achieving college student pursuing a degree in physical therapy. Reliable worker with background in customer service, inventory stock and documenting medical information for patients as well as quality patient care. Highly motivated, proactive and punctual with a team-oriented mentality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Motion physical Therapy
08.2022 - Current
- Technician:
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Front Desk:
- Insurance verification
- Requesting prior authorization
- Faxing referral requests, progress notes, etc.
- Scheduling
- Calling lost patient reports
Sports Medicine Assistant
The Woodlands College Park
08.2016 - 05.2020
- Inventoried training supplies and medical equipment
- Traveled with sports teams to assist in medical coverage
- Checked in student-athletes and took vitals in preparation for doctors' examinations
- Set clear performance targets and evaluated player and team achievements
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved customer satisfaction by finding creative solutions to problems
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
Barista/Cashier Assistant
Target
04.2021 - 07.2022
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Removed trash, swept, and mopped floors for professional appearance.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Met customer needs through polite, friendly and attentive service.
Supervisor/Customer Service Representative
Kroger
04.2020 - 04.2021
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Built positive rapport and relationships for high levels of customer satisfaction.
Education
Associate of Science - Allied Health
Lone Star College System
3200 College Park Dr, Conroe TX 7738405.2023
Associate of Applied Science - Physical Therapy
Lone Star College System
3200 College Park Dr, Conroe TX 7738405.2025
Skills
- Patient Care (5 years)
- Vital Signs (5 years)
- Customer service (5 years)
- Barista Experience (2 years)
Certificates:
- First aid
- CPR
- AED
Certification
Patient Care (5 years)
Vital Signs (5 years)
Barista Experience (2 years)
Certifications and Licenses
First Aid CPR AED
August 2016 to February 2023
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Physical Therapy Technician
Motion physical Therapy
08.2022 - Current
Barista/Cashier Assistant
Target
04.2021 - 07.2022
Supervisor/Customer Service Representative
Kroger
04.2020 - 04.2021
Sports Medicine Assistant
The Woodlands College Park
08.2016 - 05.2020
Associate of Science - Allied Health
Lone Star College System
Associate of Applied Science - Physical Therapy
Lone Star College System