Epic, Cerner, VISTA
Raven Lopez, MS, RDN
Hospital Nutrition Director
La Mesa,CA
Summary
Highly experienced Healthcare Nutrition Operations Leader and Registered Dietitian with outstanding record of exceeding food service, safety, quality and financial goals while maintaining compliance with complex regulatory standards. Strong understanding of food service, clinical nutrition, hospital operations and GPOs. Consistent high achiever who is interested in utilizing wide-ranging skill set and passion to help organizations achieve patient satisfaction, regulatory and safety goals.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Director of Food and Nutrition Service
UC San Diego Health- Formerly Alvarado Hospital
4 2017 - Current
- Full and complete responsibility for all patient meals, clinical nutrition care, kitchen management, retail operations, small and large scale caterings and dietetic interns
- Ensures Healthtrust GPO compliance to maximize financial benefits offered by use of preferred foods, supplements and supplies
- Lead 23 FTE including cooks, food service workers, dietitians and dietetic interns through training, coaching and mentoring utilizing various learning management tools
- Accountable for highest quality food delivery through process and procedures that adhere to state, federal and local regulations including California Department of Public Health (Title 22), TJC and San Diego County directives
- Manage employees through all human resource processes from recruiting/hiring, leave processes/accomodations and coaching/counseling/termination
- Participate actively in all hospital Leadership committees such as- P&T Committee, Infection Control committee, QA/PI Council and Environment of Care Council
General Manager/Director of Food Operations/Food Operations Manager
Sodexo At Riverside Community Hospital
06.2015 - 04.2017
- Oversaw >$5 million in managed volume through leading food operations and management of 80 unionized staff in addition to 8 managers and 8 dietitians
- Led staff in $2.5 million dietary department relocation with responsibility for FTE planning, equipment orders, updated staff task workflow, disaster preparedness and licensure/certification process
- Trained, coached and mentored staff to support smooth adoption of new dietary department
General Manager of Food Service
Sodexo And Menifee Valley Medical Center
10.2013 - 05.2015
- Organized and oversaw food service staff of 15 in providing safe and high quality food to hospital patients and customers
- Duties included menu planning, forecasting, purchasing, receiving, producing and serving meals for patients and hospital cafe
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Utilized Registered Dietitian certification to care for patients utilizing medical nutrition therapy through screening, assessment, intervention and follow up along the continuum of care
General Manager of Food Service
Sodexo At Palo Verde Hospital
03.2013 - 09.2013
- Directed daily food operations for staff of 10 in small, rural hospital
- Maintained compliance with hospital/Sodexo policies and procedures for food safety, sanitation and quality
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food Operations Manager
Sodexo At Sharp Memorial Hospital
10.2012 - 03.2013
- Directed staff of 35 room service host/hostesses and two managers at a large, multi-center food service operation
- Identified patient needs to respond proactively to concerns, boosting Press Ganey customer satisfaction scores by 30%iles in five months
- Ensured patient satisfaction by monitoring performance indicators such as kitchen-to-bedside time, tray passing time, food temperature fluctuations and meal round data
- Participated in cross functional teams in various areas of the hospital and within Sodexo
Performance Improvement/IT Dietitian
Veterans Affairs Medical Center- La Jolla
10.2008 - 10.2012
- Analyzed Nutrition and Food Service department operational processes and recommended areas for improvement
- Compiled tailored monthly analytics and reports for senior management in the areas of HACCP and department quality control measures
- Served as functional expert of department VISTA IT applications
- Developed local software modifications for the VISTA dietetics package
- Performed nutritional care, education and care plans for VA Medical Center inpatients
Education
Master of Science - Allied Health Professions
Georgia State University
Atlanta, GA 06.1999 - 06.2001
Bachelor of Science - Food Science And Human Nutrition
University of Florida
Gainesville, FL 06.1994 - 06.1999
Skills
Hospital Food & Nutrition
Multidisciplinary team collaboration- pharmacy, supply chain, nursing
Hospital Clinical Nutrition
GPO Knowledge/Compliance
Staff Training, Coaching and Mentoring
Project Management
Accomplishments
Consistent high performer based on decades of managerial evaluations
Software
Certification
Registered Dietitian
Timeline
General Manager/Director of Food Operations/Food Operations Manager
Sodexo At Riverside Community Hospital
06.2015 - 04.2017
General Manager of Food Service
Sodexo And Menifee Valley Medical Center
10.2013 - 05.2015
General Manager of Food Service
Sodexo At Palo Verde Hospital
03.2013 - 09.2013
Food Operations Manager
Sodexo At Sharp Memorial Hospital
10.2012 - 03.2013
Performance Improvement/IT Dietitian
Veterans Affairs Medical Center- La Jolla
10.2008 - 10.2012
Master of Science - Allied Health Professions
Georgia State University
06.1999 - 06.2001
Bachelor of Science - Food Science And Human Nutrition
University of Florida
06.1994 - 06.1999
Director of Food and Nutrition Service
UC San Diego Health- Formerly Alvarado Hospital
4 2017 - Current
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