Raven Lugo
Summary
Proven Security Officer and Restaurant Hostess with a track record of enhancing facility safety and guest satisfaction at companies like Allied Universal Security Services. Skilled in CCTV monitoring and superior customer service, adept at incident reporting and multitasking under pressure. Achieved significant reduction in unauthorized access, demonstrating a strong work ethic and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Elite Investigations Ltd.
09.2022 - 08.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Restaurant Hostess
Trump Towers
05.2017 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained a organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Restaurant Hostess
Wahlburgers
06.2015 - 09.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Lower Manhattan Arts Academy
Manhattan, NYSkills
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Incident reporting
- Identification verification
- Work ethic
Certification
8 & 16 hour certification
Timeline
Security Officer
Allied Universal Security Services
05.2024 - Current
Security Officer
Elite Investigations Ltd.
09.2022 - 08.2023
Restaurant Hostess
Trump Towers
05.2017 - 04.2022
Restaurant Hostess
Wahlburgers
06.2015 - 09.2016
Lower Manhattan Arts Academy
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services
LARRY PORTERLARRY PORTER
Associate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBIAssociate Chief Security Officer/Information Systems Security Officer at Federal Bureau of Investigation, FBI