Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Matthies

Bullard,TX

Summary

Skilled in verbal and written communication and adept at resolving issues, I excelled at Cocentrix by managing high-volume calls and maintaining exceptional service standards. As a Shift Lead at Taco Bell, I demonstrated leadership by training employees and enhancing customer satisfaction through effective complaint resolution. My experience at Balm in Gilead honed my compassionate care and event planning skills, contributing to resident wellbeing.

Overview

8
8
years of professional experience

Work History

Caretaker

Balm in Gilead
05.2020 - 12.2024
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.

Call Center Customer Service Representative

Cocentrix
08.2019 - 05.2020
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Shift Lead

Taco Bell
03.2017 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Bullard ISD
Bullard
05-2019

Skills

  • Verbal and written communication
  • Resolving issues
  • Complaint resolution

Timeline

Caretaker

Balm in Gilead
05.2020 - 12.2024

Call Center Customer Service Representative

Cocentrix
08.2019 - 05.2020

Shift Lead

Taco Bell
03.2017 - 07.2019

High School Diploma -

Bullard ISD
Raven Matthies