RAVEN MCCAIN
CHARLOTTE,NC
Summary
I am an experienced customer care professional with 10+ years of experience in the telecommunications industry. I am looking to obtain a job as a representative where i can use my exceptional intrapersonal and communication skills to resolve customer issues and obtain positive relationships between the company.
Overview
2027
2027
years of professional experience
Work History
HR Coordinator
Charter Spectrum
2025 - Current
- Managed all accommodations request for employees including those related to disabilities, religious beliefs, and medical needs
- Served as main point of contact for employees seeking accommodations and leave request.
- Work closely with HR business partners and providers to ensure timely and appropriate responses
- Ensure compliance with relevant laws and regulations including the Americans with Disabilities Act, Equal Opportunity Commission guidelines and state and local laws
- Maintained accurate and detailed records of all accommodations request and their outcomes
- Obtained the lead role in the engagement team where we planned group activities in office as well as outside of office to help grow the teams morale.
Tier 2 Customer Service Representative
Charter Spectrum
02.2023 - 2025
- Assisted customers with making payments on the acct
- Authorized accts per company policies
- Updated cu accts after following all company guidelines and procedures
- Received 3 bronze awards for my ability to grow within the business
- Recently leveled up for my first month maintaining FCR, transfers and SAM
- Assisted customers with getting access online
- Assisted with customer issues by providing empathy
Online Billing Representative
Jack Henry and associates
01.2021 - 11.2022
- Assisted with helping customers with questions and complaints about their billing
- Accessed multiple systems during a single communication
- Provided notation on each call
- Assisted scheduling payments at customer request
Customer Service Representative
Wells Fargo
02.2018 - 12.2020
- Accessed multiple systems to assist customers
- Went over customer balance and bill pay options
- Provided exceptional customer experience
- Assisted with necessary actions to protect the customers and the bank
Education
DIPLOMA - undefined
Z.B Vance High School
Skills
- Customer Engagement (Expert), Problem Solving (Experienced), Team Collaboration (Experienced), Time Management (Experienced), Multi-tasking (Experienced)
Timeline
Tier 2 Customer Service Representative
Charter Spectrum
02.2023 - 2025
Online Billing Representative
Jack Henry and associates
01.2021 - 11.2022
Customer Service Representative
Wells Fargo
02.2018 - 12.2020
DIPLOMA - undefined
Z.B Vance High School
HR Coordinator
Charter Spectrum
2025 - Current