Raven McGee
Wentzville,MO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Psychiatric Care & Research Center
02.2023 - Current
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Prepared and processed patient referrals and transfer requests.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Customer Service Specialist
BJC HealthCare
08.2021 - 01.2023
- Answer incoming calls and emails, providing frontline customer support or assistance to patients
- Coordinate appointments with patients and staff members according to availability
- Route calls and correspondence to appropriate medical staff
- Assist patients with canceling and rescheduling appointments
- Gather current medical information and reviewed histories to gather details for surgeons
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
EyeCare Partners
01.2020 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Scheduled and confirmed appointments.
Customer Success Advocate
Square, Inc
08.2019 - 01.2020
- Identified, documented, and took ownership of customers' issues and saw problems through to resolution
- Handled over 50 inbound calls/emails in fast-paced environment
- Engaged with customers over phone, asked questions and offered business solutions
- Sought ways to improve/streamline processes and services provided
- Effective liaison between customers and internal departments
- Delivered prompt service to prioritize customer’s needs
- Investigated and resolved customer inquiries and complaints quickly.
Night Auditor
Fairfield Inn & Suites Marriott
09.2016 - 07.2019
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours, and room service
- Handled night audit paperwork, verification of daily room occupancy, and hotel revenue reviews
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Coordinated with guest services and concierge team to meet guest needs.
Flight Attendant
Trans State Airlines
09.2015 - 03.2016
- Instructed passengers on safety and emergency procedures to meet FAA guidelines and answered questions related to flight
- Participated in pre-flight briefings to discuss flight details, weather, and service plans
- Executed menu and drink orders to meet preferences of passengers
- Demonstrated proper use of seat belts, oxygen masks, and flotation devices to prepare for emergencies
- Conducted preflight checks to assess general condition and cleanliness of aircraft
- Managed refreshments cart at scheduled intervals to give passengers food and beverages
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Greeted passengers to assist in finding seating assignments and properly stowed items in overhead or under-seat storage.
Government Direct Data Rep
Equifax
11.2014 - 08.2015
- Handled Identity Authentication Reports for clients and made sure they were up to standards with the SSA guidelines
- Handled IRS income verifications and made sure they were up to standards with the IRS guidelines
- Provided knowledge to clients on completing forms SSA-89 and 4506-T Tax Transcripts
- Provided excellent customer service for all consumer telephone or written requests for disclosure and dispute.
Education
The Travel Academy
Eagan, MN08.2015
Holt High School
Wentzville, MO05.2013
Skills
- Good Work Ethic
- Organizational Skills
- Reliable & Trustworthy
- Microsoft Office
- Efficient and Detail-Oriented
- Adaptable to change
- Computer Proficiency
- Strong organizational skills
Timeline
Medical Secretary
Psychiatric Care & Research Center
02.2023 - Current
Customer Service Specialist
BJC HealthCare
08.2021 - 01.2023
Customer Service Representative
EyeCare Partners
01.2020 - 09.2020
Customer Success Advocate
Square, Inc
08.2019 - 01.2020
Night Auditor
Fairfield Inn & Suites Marriott
09.2016 - 07.2019
Flight Attendant
Trans State Airlines
09.2015 - 03.2016
Government Direct Data Rep
Equifax
11.2014 - 08.2015
The Travel Academy
Holt High School
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