Renita Johnson

• Answered phone calls to provide assistance, information and medical personnel access.
• Managed physician calendar, scheduling patient appointments and procedures.
• Conducted patient intake interviews to collect medical information and insurance details.
• Documented and responded to incoming correspondences to address questions.
• Updated group medical records and technical library to promote smooth office operations.
• Oversaw collection of admission, billing and processing documents to meet organizational expectations.
• Prepared and sent financial statements to support bookkeeping functions.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Scheduled and confirmed patient appointments and consultations.
• Communicated with patients with compassion while keeping medical information private.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Routed laboratory or diagnostic results to appropriate staff.

Answered all incoming calls, input doctors on-call schedule into computer, direct patients to clinic appointments. Monitor all emergency alarms, fax, make copies, page on-call physicians, announce all codes overhead, look up patient info, also verify patients appointments.