Ahrmana Bailey
Framingham,MA
Summary
Motivated team player with extensive experience in delivering exceptional customer service. Demonstrates composure and professionalism in high-stress situations, efficiently resolving customer complaints. Exceptional communication, organizational, and multitasking skills. Committed to providing top-quality service and fostering positive customer experiences.
Overview
12
12
years of professional experience
Work History
Medical Secretary
Charles River Medical Associates
Framingham, MA
03.2024 - Current
- Responsible for appointment scheduling, patient registration/discharge and making referral/ancillary appointments.
- Managing telephone calls on multiple lines, triage calls appropriately, and personal needed followup actions.
- Process requests for referrals and prescription refills requests, online, phone, and in-person.
- Provide patients with a welcoming, professional, flexible demeanor each interaction.
- Manage tasks such as insurance eligibility checking, referral management, copay collection, registration updates, and communication with other staff consistently.
- Understanding common medical terminology and workflow.
- Answers patients questions regarding insurance and provides explanation of charges when appropriate.
- Supports and assists all physicians and clinical staff with patient flow.
- Maintains and orders office supplies.
Customer Service Representative
Philips Life line
Framingham, Ma
11.2019 - Current
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Resolved customer complaints promptly and efficiently
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Rehabilitation Secretary
MetroWest Medical Hospital
Framingham, Ma
09.2015 - 01.2019
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
Customer Service Representative/Market team
BestBuy
natick, Ma
07.2013 - 03.2015
- Maintained a high level of professionalism when dealing with difficult customers
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted with training and mentoring new team members
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Provided account information to customers and explained bill service policies and customer rights
Education
Bachelor of Science (B.S.) - Human Resources Management
Framingham State University
Framingham, MA05.2019
Skills
- Senior Leadership Support
- Microsoft Word
- Customer Relations
- Microsoft PowerPoint
- Staff Training
- Credit Card Payment Processing
- Order Processing
- Call Center Operations
- Stock Management
- Spreadsheets
LANGUAGES
haitian creole Fluent
Timeline
Medical Secretary
Charles River Medical Associates
03.2024 - Current
Customer Service Representative
Philips Life line
11.2019 - Current
Rehabilitation Secretary
MetroWest Medical Hospital
09.2015 - 01.2019
Customer Service Representative/Market team
BestBuy
07.2013 - 03.2015
Bachelor of Science (B.S.) - Human Resources Management
Framingham State University