Raven McKoy
Charlotte,NC
Summary
Motivated and dedicated Sociology graduate with a strong desire to gain valuable experience in the field and beyond. Currently employed as a Phlebotomist at BioLife Plasma Services, committed to delivering top-notch service and continuously expanding skill set. Open to relocation opportunities anywhere and authorized to work in the US for any employer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
BioLife Plasma Services
Charlotte, NC
09.2024 - Current
- Collect blood/plasma from donors following strict safety and health protocols.
- Ensure smooth experience for donors throughout the process.
- Conducted venipuncture procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
McDonalds Manager
McDonald's
Charlotte, NC
06.2023 - 09.2024
- Supervised operational activities to achieve company targets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Literacy Coach
Grier Heights Camp, Crossroads Corp.
Charlotte, NC
06.2021 - 06.2023
- Supervised daily engagements of children.
- Supported the development of literacy abilities among students.
- Conducted professional development workshops on effective literacy strategies.
Cashier/Customer Service
Publix
Charlotte, NC
05.2019 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor Of Arts - Sociology
Livingstone College
Salisbury, NC12.2023
Skills
- Patient care technician
- Venipuncture
- Work ethic and integrity
- Customer service
- Time management skills
- Team collaboration
- Written and verbal communication
- Team leadership
- Complex Problem-solving
- Student engagement
- Instructional planning
Certification
ServSafe Certification
Languages
English
Native or Bilingual
Timeline
Phlebotomist
BioLife Plasma Services
09.2024 - Current
McDonalds Manager
McDonald's
06.2023 - 09.2024
Literacy Coach
Grier Heights Camp, Crossroads Corp.
06.2021 - 06.2023
Cashier/Customer Service
Publix
05.2019 - 06.2023
Bachelor Of Arts - Sociology
Livingstone College