Raven Miller
Columbiana,Alabama
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Products Commercial Loan Fulfillment
Regions Bank
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Developed relationships with clients through clear communication, addressing concerns promptly and ensuring a positive experience throughout the home-building process.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Relationship Banker II
Regions Bank
06.2024 - Current
- Conducting in person and phone consultations with customers to identify their financial goals and challenges
- Offering tailored Regions products and services like checking/savings accounts, loans, investments, and insurance based on customer needs
- Actively seeking opportunities to expand existing customer relationships by suggesting additional products and services.
- Maintaining regular contact with clients to monitor their financial situation and provide ongoing support.
- Achieving assigned sales targets for various banking products and services.
- Ensuring all transactions and activities comply with relevant banking regulations.
Social Service Caseworker I
Shelby County Department of Human Resources
10.2023 - 03.2024
- Managed case workload and developing service plans for families in need.
- Investigated child abuse and neglect cases.
- Attended court regularly, while completing court reports on time.
Loan Servicing Analyst SR
PNC
10.2021 - 09.2023
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Collaborated with company teams to expedite loan approval processes.
- Approved or denied loan applications and explain reasoning behind decisions.
Mortgage Fulfillment Specialist II
BBVA USA
04.2018 - 10.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Achieved productivity and accuracy standards to meet company guidelines.
- Perform residential real estate title curative tasks to remove liens, judgments, etc.
- Confirm files are clear and free with vendors to ensure 'Clear to Close.'
- Analyzed individual and business tax returns to verify DTI and LTV viability for loans for underwriter review.
- Coordinates the ordering of appraisal, title, tax, flood and all other documentation, verification or certification required to appropriately decision the loan.
Education
J.D. - Law
Birmingham School of Law
Birmingham, AL05-2028
Master of Science - Business Administration
Strayer University
Washington, DC06.2020
Bachelor of Science - Criminal Justice
Faulkner University
Montgomery, AL12.2013
Associate of Applied Science - Criminal Justice
T.A. Lawson State Community College
Birmingham, AL12.2008
Skills
- Task prioritization
- Problem Solving
- Loan File Review
- Oral and Written Comprehension
- Fraud Detection and Prevention
- Microsoft Office
- 10-Key Data Entry
- Time Management
- Verbal and Written Communication
- Decision
Accomplishments
- Supervised team of 5 staff members.
- Achieved team monthly goal by completing reports with accuracy and efficiency.
Certification
Licensed Notary Public - 2022
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/raven-miller-2a40901b4
Timeline
Credit Products Commercial Loan Fulfillment
Regions Bank
07.2024 - Current
Relationship Banker II
Regions Bank
06.2024 - Current
Social Service Caseworker I
Shelby County Department of Human Resources
10.2023 - 03.2024
Loan Servicing Analyst SR
PNC
10.2021 - 09.2023
Mortgage Fulfillment Specialist II
BBVA USA
04.2018 - 10.2021
Master of Science - Business Administration
Strayer University
Bachelor of Science - Criminal Justice
Faulkner University
Associate of Applied Science - Criminal Justice
T.A. Lawson State Community College
J.D. - Law
Birmingham School of Law