Raven Millsap
Bay Springs,MS
Summary
Dynamic professional with extensive experience at Ez Money Payday Loans, excelling in loan processing and customer relations. Proven track record in enhancing team morale and optimizing store layout to maximize profits. Strong communicator and effective trainer, committed to compliance and fostering positive relationships with law enforcement and customers alike.
Overview
14
14
years of professional experience
Work History
Pawn Manager/Assistant Manager - Finance & Accounts
Ez Money Payday Loans
04.2015 - Current
- Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
- Boosted team morale by fostering a positive work environment that encouraged open communication between staff members.
- Maximized profits through careful pricing strategies based on market trends and customer demand.
- Optimized store layout to showcase high-value items prominently while keeping less popular merchandise readily available for browsing customers'' convenience.
- Organized regular workshops for employees to enhance their understanding of industry rules, regulations, and best practices.
- Established a strong rapport with customers by providing exceptional service and addressing any concerns or issues that arose during transactions.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
- Maintained a safe and secure environment for staff and customers through strict adherence to company policies and procedures.
- Welcomed customers to shop and offered to answer questions on merchandise.
Waiter's Assistant
Big O'S Seafood
05.2011 - 05.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
- Assisted waiters with timely food delivery, contributing to a smooth dining experience.
Education
Master of Science - Clinical Mental Health Psychology
University of West Alabama
Livingston, ALBachelor of Science - Clinical Psychology
University of Southern Mississippi
Hattiesburg, MS06-2015
Associate of Science - Applied Psychology
Jones County Junior College
Ellisville, MS06-2011
High School Diploma -
Bay Springs High School
Bay Springs, MS05-2009
Skills
- Employee training
- Merchandising strategies
- Loan processing
- Security protocols
- Effective communicator
- Documentation skills
- Cash flow management
- Inventory management
- Recordkeeping skills
- Legal compliance
- Training and coaching
- Security awareness
- Negotiation
- ATF guidelines
- Law enforcement cooperation
- Evaluation
- Teamwork
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Time management
- Multitasking
- Computer skills
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Self motivation
- Decision-making
- Effective communication
- Verbal and written communication
- Active listening
- Customer relations
- Problem-solving aptitude
- Reliability
- Adaptability
- Professionalism
- Interpersonal skills
- Documentation and reporting
- Team building
- Strategic planning
- Relationship building
- Crisis management
- Analytical thinking
- Problem resolution
Languages
English
Full Professional
Timeline
Pawn Manager/Assistant Manager - Finance & Accounts
Ez Money Payday Loans
04.2015 - Current
Waiter's Assistant
Big O'S Seafood
05.2011 - 05.2013
Master of Science - Clinical Mental Health Psychology
University of West Alabama
Bachelor of Science - Clinical Psychology
University of Southern Mississippi
Associate of Science - Applied Psychology
Jones County Junior College
High School Diploma -
Bay Springs High School
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