Raven M. Sims
Easton,PA
Summary
Resilient professional with extensive experience in high-volume customer-facing roles. Proven track record in account management, conflict resolution, and customer retention. Skilled in personal care, online software, record keeping, and CRM systems. Recognized for strong communication, accuracy, and efficient task completion. Dedicated to client support, improving operational processes, and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DIRECT SUPPORT PROFESSIONAL
ChildFirst Services
Bethlehem, PA
03.2024 - Current
- Developed crisis intervention strategies aligned with policies for individuals with intellectual and developmental disabilities.
- Ensured adherence to all relevant state regulations and organizational procedures.
- Maintained accurate records of client interactions to ensure compliance and accountability.
- Communicated client progress effectively with families and team members.
- Collaborated with multidisciplinary teams to formulate personalized care plans for optimal support.
LIVE-IN NANNY
Your Child's Nanny
Denver, CO
03.2023 - 02.2024
- Delivered attentive care to children in safe, nurturing environment.
- Prepared nutritious meals aligned with dietary guidelines and children's preferences.
- Coordinated schedules for appointments, playdates, and extracurricular activities.
- Implemented routines to promote stability and consistency for children.
- Provided flexible evening and weekend childcare as needed to support families.
SERVICE ATTENDANT
Ramsey Auto Group
Ramsey, NJ
08.2022 - 02.2023
- Maintained high cleanliness and organization standards within vehicle service area.
- Managed customer records and service documentation, ensuring efficient data input and analysis.
- Assisted customers with inquiries, delivering accurate information on products and services.
- Resolved customer complaints to uphold a positive service experience.
RENTAL SALES AGENT
Sixt Rent A Car
Newark, NJ
06.2021 - 07.2022
- Conducted comprehensive policy explanations, securing customer signatures on required documents.
- Answered telephones to assist customers and resolve inquiries effectively.
- Coordinated vehicle returns and inspections to ensure quality control standards.
- Maintained accurate records for rental transactions and inventory management.
- Advised customers on options while employing upselling techniques to promote relevant extras.
Education
Associate of Applied Science - Criminal Justice
Passaic Count Community College
Paterson, NJ08.2025
Certificate - Computer Programming
Girls Who Code
Newark, NJ08.2018
Skills
- Person-centered care
- Crisis intervention
- Regulatory compliance
- Care plan development
- Data Management & Record keeping
- Customer service
- Contract management
- Microsoft Office
- CRM Systems
Certification
CPR, Pennsylvania, 04/01/25, 04/30/27
References
References are available upon request.
Timeline
DIRECT SUPPORT PROFESSIONAL
ChildFirst Services
03.2024 - Current
LIVE-IN NANNY
Your Child's Nanny
03.2023 - 02.2024
SERVICE ATTENDANT
Ramsey Auto Group
08.2022 - 02.2023
RENTAL SALES AGENT
Sixt Rent A Car
06.2021 - 07.2022
Associate of Applied Science - Criminal Justice
Passaic Count Community College
Certificate - Computer Programming
Girls Who Code