KENYARDA McGhee
Glen Burnie,MD
Summary
Healthcare professional combining administration customer service and direct care experience. Provides HIPAA-compliant documentation and accurate billing support using medical terminology knowledge. Assists with registration, insurance processing, and patient questions to enhance operational effectiveness.
Overview
1
1
Certification
12
12
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
FELLO INC
Linthicum Heights, Maryland
09.2024 - Current
- Facilitated personal care, hygiene, and meal preparation, ensuring adherence to individualized care plans.
- Administered prescribed medications to patients according to guidelines. and tracked health needs according to DDA procedures.
- Administered medications according to care plan directions.
- Used behavior support techniques during challenging situations.
- Communicated concerns effectively with supervisors, families, and care teams to enhance patient support.
- Observed behaviors, recorded notes, and reported changes or concerns to supervisor.
- Maintained cleanliness and organization of living spaces for resident comfort. clean and safe and followed emergency procedures.
DIRECT SUPPORT PROFESSIONAL
ATHELAS INSTITUTE INC
Columbia, Maryland
12.2018 - 01.2025
- Bolstered resident support for Athelas Institute programs by delivering person-centered service.
- Enhanced daily living outcomes by providing guidance, mentoring, coaching, and teaching.
- Expanded personal care, life skills development, community participation, and transportation access.
- Facilitated community outings, recreation, and social engagement through direct support for residents.
- Delivered meal preparation support, medication timing support, and readiness for CPR and first aid.
- Maintained behavior monitoring and support plan follow-through during activities and transitions.
- Supported medication administration in line with care plans and directions.
- Produced clear care notes, incident documentation, and progress updates in agency records.
PHARMACY TECHNICIAN APPRENTICE
WALGREENS PHARMACY
Glen Burnie, Maryland
07.2024 - 09.2024
- Prepared prescriptions using Walgreens pharmacy systems and pharmacist direction.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Facilitated processing of insurance claims and third-party billing for prescription transactions.
- Collaborated with pharmacist to ensure adherence to safe pharmacy practice protocols.
- Supported patients with prescription pickup, drop-off, and inquiries to enhance customer service experience.
- Maintained patient records and protected HIPAA confidentiality standards.
- Collaborated with peers to enhance workflow efficiency in pharmacy operations, technicians and pharmacists to prioritize and complete orders.
PATIENT ACCESS SPECIALIST II
JOHNS HOPKINS MEDICAL SYSTEMS
01.2023 - 07.2024
- Registered patients using Epic and hospital access workflows.
- Verified patient demographics and insurance information for Johns Hopkins Medical Systems encounters.
- Coordinated appointment scheduling across clinics, imaging, and specialty services to optimize patient access.
- Clarified registration steps and addressed billing questions for patients and families to enhance understanding and compliance.
- Resolved registration issues, including eligibility verification and authorization problems, ensuring seamless patient experiences.
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained confidentiality while handling sensitive Johns Hopkins patient data.
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
05.2022 - 12.2022
- Clarified tax notices, filing requirements, and payment options for taxpayers, enhancing their compliance and satisfaction.
- Assisted taxpayers with balance due, refunds, and installment agreement inquiries, ensuring clarity and understanding.
- Responded to taxpayer inquiries via phone using IRS guidance and account procedures.
- Verified taxpayer identity before discussing details before discussing confidential tax details.
- Reviewed taxpayer accounts in IRS systems to support accurate case handling.
- Documented details of taxpayer calls for records and account actions in IRS records.
- Referred complex tax issues to appropriate IRS departments, facilitating timely resolution and support.
- Applied IRS policies to resolve routine account and correspondence inquiries.
DIRECT SUPPORT PROFESSIONAL
THE ARC OF HOWARD COUNTY
Ellicott City, Maryland
11.2016 - 02.2019
- Provided person-centered support for residents in the agency.
- Assisted individuals with personal care, meal preparation, and medication reminders to enhance daily living.
- Supported daily living routines, hygiene, meals, and personal care.
- Monitored behavior and adhered to support plans to facilitate smooth transitions during activities.
- Administered medications and followed safety procedures.
- Recorded care notes, incidents, and progress in agency records.
- Prepared meals, maintained clean spaces, and organized living areas.
- Collaborated with nurses, supervisors, and families to address individual needs effectively.
DIRECT SUPPORT PROFESSIONAL
THE ARC NORTHERN CHESAPEAKE REGION
11.2014 - 11.2016
- Provided direct care for individuals with intellectual and developmental disabilities during activities of daily living, promoting independence and quality of life.
- Supported individuals with daily living tasks, including hygiene, meals, and personal care.
- Facilitated person-centered support for residents in Athelas Institute programs, enhancing their engagement and well-being.
- Assisted with community outings, recreation, and social engagement activities.
- Observed behavior and followed support plans during activities and transitions.
- Monitored individual behavior during daily activities to ensure safety and compliance with care plans., documented observations, and communicated changes or concerns to supervisor to ensure appropriate care.
- Administered medications and followed safety procedures under care team guidance.
- Communicated with nurses, supervisors, and families regarding individual needs.
- Recorded care notes, incidents, and progress in agency records.
Education
UNDERGRADUATE CERTIFICATE - MEDICAL BILLING AND CODING
DeVry University
Naperville, IL09-2018
High School Diploma -
Annapolis High School
Annapolis, MD05-2001
Some College (No Degree) - HEALTH CARE ADMINISTRATION
THE UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Chandler, AZBachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MDSkills
- Medication administration training
- Emergency response training
- First aid certification
- Bloodborne pathogens certification
- Knowledge of medical terminology
- Supportive care documentation
- Patient interaction skills
- HIPAA compliance familiarity
- Electronic health records
- Epic charting
- Person-centered care
- Behavior support
- Care plan implementation
- Activities of daily living
- Community integration
- Confidential recordkeeping
- Medical confidentiality
- Attention to detail
- Medical office administration
- Client advocacy
- Self-care promotion
- Adaptability
- Client advocacy
- Self-care promotion
Certification
- Certified Medication Technician
- The DSP-III with NADSP
Accomplishments
- Direct Support Professionals (DSP) Recognition Award, 2026
Timeline
DIRECT SUPPORT PROFESSIONAL
FELLO INC
09.2024 - Current
PHARMACY TECHNICIAN APPRENTICE
WALGREENS PHARMACY
07.2024 - 09.2024
PATIENT ACCESS SPECIALIST II
JOHNS HOPKINS MEDICAL SYSTEMS
01.2023 - 07.2024
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
05.2022 - 12.2022
DIRECT SUPPORT PROFESSIONAL
ATHELAS INSTITUTE INC
12.2018 - 01.2025
DIRECT SUPPORT PROFESSIONAL
THE ARC OF HOWARD COUNTY
11.2016 - 02.2019
DIRECT SUPPORT PROFESSIONAL
THE ARC NORTHERN CHESAPEAKE REGION
11.2014 - 11.2016
UNDERGRADUATE CERTIFICATE - MEDICAL BILLING AND CODING
DeVry University
High School Diploma -
Annapolis High School
Some College (No Degree) - HEALTH CARE ADMINISTRATION
THE UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Bachelor of Science - Psychology
University of Maryland Global Campus