Raven Myers
Atlanta,GA
Summary
Dynamic flight attendant with extensive experience at Delta Air Lines, excelling in hospitality service and interpersonal communication. Recognized for maintaining a positive attitude during challenging situations and ensuring compliance with aviation regulations. Proven ability to enhance passenger satisfaction through exceptional service and effective conflict resolution.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc.
03.2020 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Flight Attendant
JetBlue Airways
01.2019 - 03.2020
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Administered first aid to passengers experiencing medical emergencies.
- Explained the use of safety equipment and answered passengers’ questions.
- Relayed updates and information to passengers in a friendly and timely manner.
- Stocked aircraft cabin interiors for flights with equipment and supplies.
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Checked air cargo against documentation to identify and resolve any discrepancies.
- Supervised unaccompanied minors during flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
Guest Service Agent
Joie De Vivre Hotels
07.2018 - 01.2019
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guest assistance, including recommendations for tourist attractions.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Flight Attendant
Southwest Airlines
05.2016 - 07.2018
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
Flight Attendant
Express Jets
05.2014 - 05.2016
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Receptionist
Enterprise Holdings
06.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Bachelor of Social Work - Social Work
Georgia Perimeter College
Decatur, GASkills
- Positive attitude
- Hospitality service expertise
- Verbal and written communication
- Aviation regulations
- Interpersonal communications
Timeline
Flight Attendant
Delta Air Lines, Inc.
03.2020 - Current
Flight Attendant
JetBlue Airways
01.2019 - 03.2020
Guest Service Agent
Joie De Vivre Hotels
07.2018 - 01.2019
Flight Attendant
Southwest Airlines
05.2016 - 07.2018
Flight Attendant
Express Jets
05.2014 - 05.2016
Receptionist
Enterprise Holdings
06.2013 - 05.2014
Bachelor of Social Work - Social Work
Georgia Perimeter College