Raven Naylor

• Engage with customers to effectively build rapport and lasting relationships.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Managed returns,exchanges and refunds in accordance with policy.
• Provide positive first impressions to welcome existing, new and potential customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.

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• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Welcoming customers in a friendly manner.
• Providing guest with a genuine and memorable coffee shop experience.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• preparing variety of espresso, cold brew, teas and blended drinks.
• Dialing in grind.
• Maintained and kept count of inventory for all coffee, teas, pastries, and essentials.
• Worked quickly and efficiently alone and with others in high volume fast pace environment.
• Trained new team members.
• Accurately execute all open/closing tasks.
• Perform basic maintenance on la marzacco espresso machine.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

• Informed customers of promotions to increase sales productivity and volume.
• Built relationships with customers and community to promote long term business growth.
• Stayed current on company offerings and industry trends.
• Engaging with guest about what the H&M loyalty program has to offer.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.

• Demonstrated and explained use of different beauty products to educate customers.
• Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Examined sketches, photographs and other references to get inspiration for desired look.
• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
• Streamlined appointment scheduling and management processes, improving overall efficiency.