Raven Perkins
Independence,KS
Summary
Highly organized and detail-oriented professional with a strong background in Quality Assurance and Food Safety and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing teams and preparing reports. Knowledgeable in project management principles, regulatory processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Document Verification Coordinator
Russell Stover Candies
05.2026 - Current
- Manage inventory control processes, enhancing accuracy and reducing discrepancies.
- Implement training programs for new staff, fostering efficient onboarding practices.
- Develop standard operating procedures to streamline operational workflows.
- Responsible for the document control program and is the site’s custodian of Food Safety and Quality documents.
- Ensures correct versions of documents are used on site. Retrieves old versions after updates and replaces with current versions.
- Maintains current signed hard copies, electronic copies, and retention of obsolete copies for historical reference according to Russell Stover’s document retention policy.
- Liaises with document owners to recommend updates to existing documents with the support of the QA manager.
- Issues document control numbers and provides appropriate templates for new documents.
- Recommends changes to existing documents to align with changes in process and best practice.
- Ensures site documentation log, including distribution list, is up to date.
- Assists with new hire training on how to assess and use relevant documents.
- Supports the review of food safety and quality documentation for completeness.
- Supports site with implementation of Food Defense policy.
- Supports the site’s food safety and quality assurance program by reviewing records and communicating key trends—such as product holds, foreign material findings, sanitation results, and complaint data—to team members as needed.
- Adheres to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
- Completes and follows FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant’s food safety and quality objectives.
- Promptly reports and takes appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
- Actively contributes to the continuous improvement of the company’s Food Safety Culture through engagement and actions aligned with your role.
QUALITY ASSURANCE TEAM ADVISOR (SUPERVISOR)
SCHREIBER FOODS INC
11.2022 - 04.2026
- Ensured that customers and supplier specifications are followed and met.
- Developed Schreiber Foods culture – train, coach, evaluate and reinforce process excellence principles with partners.
- Customer Requirements – worked with Team Leaders in identifying and communicating customer requirements. Developed PCP’s to ensure customer requirements are met.
- Governmental Regulations – knowledgeable of various government regulations that must be complied with, i.e., AIB, OSHA, USDA, FDA, EPA, EEOC, OFCCP, etc.
- Worked with the team to make sure that daily production is evaluated to maximize efficiencies, making necessary adjustments as conditions change.
- Managed a 20+ person laboratory team to ensure that all quality and lab practices are completed and documented.
- Investigated, tracked, and handled all consumer product complaints.
- Worked with the team to make sure that daily production is evaluated to maximize efficiencies, making necessary adjustments as conditions change.
- Together with the leadership team, ensured compliance with Food Safety and Food Quality Plans, in addition to customer requirements. Interprets and communicates customer requirements to plant production and/or support groups.
- Established and audited PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.
- Reviewed incidents during which the procedures are not met, and determined appropriate corrective action for partners failing to follow standard procedures.
PUBLIC HEALTH ENVIRONMENTAL OFFICER II
MISSISSIPPI STATE DEPARTMENT OF HEALTH
11.2019 - 10.2022
- Inspected childcare centers, youth camps, personal care homes, food-handling facilities, private wells, water supplies, school cafeterias, and other facilities to ensure compliance with environmental health regulations, promoting public safety and health.
- Inspected childcare centers, youth camps, personal care homes, food-handling facilities, private wells, water supplies, school cafeterias, and other facilities to ensure compliance with the agency's environmental health regulations.
- Collected food, water, and other specimens for laboratory analysis.
- Responded to public health- related complaints.
- Recalled and disposed of potentially hazardous food or other items.
- Issued and assisted in suspending and reinstating registration licenses and permits.
- Conducted training programs for food-handling facilities and other establishments, enhancing understanding of environmental sanitation techniques and improving compliance with health standards.
- Consulted with county, city, and other public officials on environmental health laws, facilitating informed decision-making and policy development.
- Worked full-time schedule of 40 hours each week to support operational needs.
PLAYER SUPPORT TEAM LEAD
KEYWORDS INTERNATIONAL
09.2017 - 10.2019
- Managed and supervised the day-to-day operations of multiple International teams of Player Support Agents.
- Set targets for all other agents to meet.
- Scheduled and organized shift patterns for team members to ensure continuous customer support.
- Monitored all correspondence to ensure that due procedures and quality standards are strictly adhered to.
- Monitored all correspondence to ensure that proper procedures and quality standards are strictly adhered to.
- Facilitated and organized training sessions for all agents and participated in recruitment of new agents.
- Recommended and procured tools to improve agents' job performance.
- Conducted regular reviews of agents’ performance and organized training sessions for under performers.
- Ensured that clients are always kept happy and satisfied by providing prompt responses and solutions to their challenges.
- Kept up with trends and happenings in the industry, ensuring adherence to industry standards.
- Ensured a safe and harmonious working environment for all team members and delegated duties to all team members.
PLAYER SUPPORT AGENT
KEYWORDS STUDIOS/ALCHEMIC DREAM
10.2015 - 09.2017
- Troubleshot account, billing, and technical issues for video game players and mobile application users via ticketing and phone systems, enhancing user experience.
- Responded to customer inquiries about the game and mobile application, providing timely and accurate information to improve customer satisfaction.
- Forwarded critical information regarding customer issues to developers, facilitating quicker resolution and enhancing product quality.
- Worked full time with a commitment of 40 hours each week
PUBLIC HEALTH ENVIRONMENTALIST I
MISSISSIPPI STATE DEPT OF HEALTH
09.2013 - 10.2015
- Inspected childcare centers, youth camps, personal care homes, food-handling facilities, private wells, water supplies, school cafeterias, and other facilities to ensure compliance with the agency's environmental health regulations.
- Investigated food-borne disease outbreaks to determine causes of illnesses.
- Collected food, water, and other specimens for laboratory analysis.
- Conducted training programs for food-handling facilities and other establishments to teach improved environmental sanitation techniques.
- Managed registration licenses and permits, ensuring compliance through suspension and reinstatement processes.
- Issued and assisted in suspending and reinstating registration licenses and permits.
- Delivered training programs for food-handling facilities to enhance environmental sanitation practices and promote public safety.
- Consulted with the county, city, and other public officials regarding environmental health laws.
- Dedicated 40 hours weekly to ensure compliance and health standards.
Education
Bachelor of Science - Biological Sciences
MISSISSIPPI STATE UNIVERSITY
Starkville, MS05-2013
HIGH SCHOOL DIPLOMA -
MURRAH HIGH SCHOOL
Jackson, MS05-2008
Skills
- Food Safety Management
- Regulatory Compliance
- Quality Assurance Standards
- PCQI
- Internal Auditing
- Database management
- Data Entry
- Work Planning and Prioritization
- Microsoft (O365) efficient
- Leadership
- Goal-oriented
- Attention to Detail
- Exceptional Customer Service Skills
- Outstanding Interpersonal Communication
- Certified ServSafe Instructor & Proctor
Timeline
Document Verification Coordinator
Russell Stover Candies
05.2026 - Current
QUALITY ASSURANCE TEAM ADVISOR (SUPERVISOR)
SCHREIBER FOODS INC
11.2022 - 04.2026
PUBLIC HEALTH ENVIRONMENTAL OFFICER II
MISSISSIPPI STATE DEPARTMENT OF HEALTH
11.2019 - 10.2022
PLAYER SUPPORT TEAM LEAD
KEYWORDS INTERNATIONAL
09.2017 - 10.2019
PLAYER SUPPORT AGENT
KEYWORDS STUDIOS/ALCHEMIC DREAM
10.2015 - 09.2017
PUBLIC HEALTH ENVIRONMENTALIST I
MISSISSIPPI STATE DEPT OF HEALTH
09.2013 - 10.2015
Bachelor of Science - Biological Sciences
MISSISSIPPI STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
MURRAH HIGH SCHOOL