Raven Pickett
Center Line,MI
Summary
Seasoned Account Specialist with extensive customer service experience, currently driving client satisfaction at JPMorgan Chase. Proficient in multitasking across various communication channels and resolving complex issues, as demonstrated during tenure at Wayfair and Home Depot. Recognized for proven track record in sales and mentoring at Onstar, excelling in metric-driven environments and consistently driving performance. Seeking to leverage expertise in new Account Specialist role.
Overview
6
6
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Remote
04.2023 - Current
- Provide comprehensive assistance for customer account issues and inquiries, ensuring timely and accurate resolution to maintain client satisfaction
- Utilize advanced multitasking skills to navigate multiple technologies simultaneously, upholding high service standards in a remote call center setting
- Contribute to team efforts in achieving metric-driven goals, focusing on continuous improvement in customer engagement and support efficiency
Customer Service Representative
Home Depot
Remote
05.2021 - 07.2023
- Addressed customer inquiries via phone, ensuring prompt and informative responses that minimized wait times
- Enhanced customer engagement by providing knowledgeable product recommendations and comprehensive service explanations
- Improved customer satisfaction by effectively resolving service issues and assisting with product selection and ordering processes
B2B Business Associate
Wayfair
Remote
10.2022 - 02.2023
- Addressed customer inquiries and resolved issues through multiple communication channels, including email, chat, and phone, ensuring a high level of service satisfaction
- Managed IT tickets, streamlining issue resolution processes to enhance operational efficiency
- Facilitated order placements and coordinated replacement part orders, offering cost-effective solutions to meet client needs
Sales Representative
Onstar
Remote
11.2018 - 05.2021
- Educated customers on service offerings and vehicle features, emphasizing safety and entertainment benefits
- Enhanced revenue by upselling features, such as Wi-Fi and safety packages, on more than half of customer interactions
- Met monthly sales targets through strategic promotion of product advantages and successful client enrollment
Education
Valedictorian - undefined
Chase Training Class
01.2023
Associate of Applied Science - Applied Science
Sanford-Brown College
Dearborn, MI04.2014
Skills
- Tech assistance
- Account Management
- Building Customer Trust and Loyalty
- Claims
- Leadership Capabilities
- Mentoring
- Chat/ Email communication
- Written/Verbal Skills
- Courteous With Strong Service Mindset
- Inbound and Outbound Calling
- Metrics at or Above Standard
Timeline
Account Specialist
JPMorgan Chase
04.2023 - Current
B2B Business Associate
Wayfair
10.2022 - 02.2023
Customer Service Representative
Home Depot
05.2021 - 07.2023
Sales Representative
Onstar
11.2018 - 05.2021
Valedictorian - undefined
Chase Training Class
Associate of Applied Science - Applied Science
Sanford-Brown College