Robert Patton
Dallas
Summary
Results-driven professional with extensive experience in the automotive service industry with a strong focus on customer satisfaction, complaint resolution, and technical support. Proven ability to enhance customer loyalty and streamline service processes.
Overview
12
12
years of professional experience
Work History
Service Advisor
Goodson Acura
Dallas, TX
01.2018 - Current
- Guided customers through service options and recommendations to enhance satisfaction and loyalty.
- Managed appointment scheduling to optimize service bay utilization and minimize wait times.
- Coordinated service appointments, optimizing scheduling to enhance workflow and minimize wait times.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Loan Car Manager
Crest Infiniti
Plano, TX
08.2014 - 09.2017
- Managed rental agreements and ensured compliance with organizational policies.
- Streamlined booking processes to enhance customer satisfaction and operational efficiency.
- Trained and mentored staff on customer service excellence to improve client satisfaction scores.
- Analyzed rental trends and forecasts to optimize fleet size and composition based on demand fluctuations.
- Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
Education
High School Diploma -
Richardson High School
RichardsonSkills
- Customer service
- Complaint resolution
- Multitasking
- Product education
- Service scheduling
- Customer database management
- Report creation
- Technical support
- Microsoft office
- Multitasking and organization
- Tech assistance
Timeline
Service Advisor
Goodson Acura
01.2018 - Current
Loan Car Manager
Crest Infiniti
08.2014 - 09.2017
High School Diploma -
Richardson High School