Raven Pickett
Center Line
Summary
Results-driven finance professional with a proven track record in managing client accounts and optimizing financial processes. Skilled in financial analysis, customer service, and problem-solving. Strong focus on team collaboration and driving outcomes. Reliable and adaptable to changing business needs.
Overview
7
7
years of professional experience
Work History
Account Specialist
JPMorgan Chase
04.2023 - 09.2025
- Managed 60–100+ inbound and outbound calls daily in a regulated financial services environment.
- Coordinated and tracked high volumes of documentation related to account reviews, claims investigations, and service determinations.
- Processed time-sensitive customer requests while ensuring strict regulatory and internal policy compliance.
- Maintained detailed case notes and audit-ready documentation within CRM systems.
- Collaborated cross-functionally to resolve escalated and complex customer matters.
- Remote
Customer Service Representative
Home Depot
05.2021 - 07.2023
- Handled 60+ customer calls per shift in a fast-paced national call center environment.
- Documented all customer interactions in real time to ensure accuracy and service continuity.
- Resolved inquiries while meeting quality assurance and performance metrics.
- Remote
B2B Business Associate
Wayfair
10.2022 - 02.2023
- Managed high-volume inbound communications (calls, chat, and email) for business clients.
- Maintained accurate documentation of service requests and order adjustments.
- Partnered with internal departments to ensure timely resolution.
- Remote
Customer Care & Service Support Representative
OnStar
11.2018 - 05.2021
- Handled 70–100+ customer interactions daily in a structured, protocol-driven support environment.
- Followed compliance-based scripts and emergency service procedures.
- Maintained detailed documentation and case tracking within internal systems.
- Remote
Education
Associate of Applied Science -
Sanford-Brown College
Dearborn, MI04-2014
BBA -
Purdue University Global
02-2028
Skills
- High-volume call center operations (60–100 calls daily)
- Claims intake, documentation, and case tracking
- Utilization review and authorization support
- Provider, vendor, and facility communication
- HIPAA, privacy, and regulatory compliance
- CRM and case management systems
- Escalation handling and issue resolution
- Microsoft Word, Excel, PowerPoint
Accomplishments
- Documented and resolved claims that led to customer resolution.
- Achieved metric expectations by completing tasks and meeting attributes with accuracy and efficiency.
- Voted as class valedictorian during training course at JPMorgan Chase.
Timeline
Account Specialist
JPMorgan Chase
04.2023 - 09.2025
B2B Business Associate
Wayfair
10.2022 - 02.2023
Customer Service Representative
Home Depot
05.2021 - 07.2023
Customer Care & Service Support Representative
OnStar
11.2018 - 05.2021
Associate of Applied Science -
Sanford-Brown College
BBA -
Purdue University Global
Chancellor's List
Academic achievement for successfully earning a G.P.A of 4.0