Courtney Hiruko
Chandler,Arizona
Summary
Detail-oriented banking professional with experience in financial account servicing, loan operations, and high-volume transaction processing. Skilled in navigating multiple internal systems, maintaining data accuracy, and handling sensitive financial information with strict confidentiality. Proven ability to meet performance metrics while delivering efficient, compliant, and client-focused support in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Senior Account Specialist
Discover Bank
Phoenix, AZ
09.2023 - Current
- Process and review high-volume account transactions with strict adherence to banking regulations and internal compliance standards
- Consistently meet productivity and quality assurance metrics in fast-paced call center environment
- Serve as primary point of contact for customer account inquiries, delivering timely and accurate resolutions
- Process account updates, new account openings, and transaction requests with strict adherence to compliance and regulatory guidelines
- Educate customers on digital banking tools, financial products, and account services
- Consistently meet productivity, quality assurance, and customer satisfaction metrics
Student Loans Agent
Discover Student Loans
Phoenix, Arizona
05.2023 - 08.2023
- Assisted borrowers with loan applications, repayment options, and account updates while ensuring data accuracy
- Documented detailed account notes and verified sensitive financial information
- Provided clear guidance on loan terms and financial planning to improve customer confidence and retention
- Navigated multiple loan servicing platforms to update records and process requests efficiently
- Maintained compliance with federal loan servicing regulations
Retail Associate
Fedex Office
Chandler, AZ
11.2021 - 01.2023
- Assisted customers with shipping, packaging, printing, and retail purchases in a fast-paced environment
- Prepared and packaged shipments accurately to ensure safe and timely delivery
- Processed print and copy orders, including large-format and custom jobs
- Operated POS system and handled cash/card transactions
- Maintained organized inventory and restocked retail supplies
- Delivered high-quality customer service while meeting company productivity standards
Floor Lead
Sticky Saguaro
Chandler, AZ
08.2020 - 09.2021
- Oversaw daily operations in high-volume retail environment, balancing customer service with operational accuracy
- Managed cash reconciliation, deposit preparation, and transaction documentation
- Resolved customer concerns professionally while maintaining compliance standards
- Trained team members on POS systems, documentation accuracy, and service protocols
- Monitored inventory and maintained organized sales tracking records
Lead Barista
Aloha Coffee Company
Honolulu, HI
01.2019 - 08.2019
- Processed daily cash and card transactions with accuracy
- Maintained organized transaction records and balanced registers
- Supervised daily operations while ensuring efficient service and inventory tracking
Bartender
Star of Honolulu
Honolulu, HI
07.2018 - 01.2019
- Managed high-volume transactions while maintaining accuracy and customer satisfaction
- Conducted daily inventory tracking and payment reconciliation
- Maintained detailed knowledge of products to enhance guest experience
ATHLETE
D1 SOFTBALL PLAYER
Honolulu, HI
08.2015 - 06.2018
- Balanced full-time Division I athletic commitment with academic responsibilities.
- Demonstrated discipline, performance under pressure, and team collaboration in competitive NCAA environment.
- Committed to year-round training, performance development, and leadership within team setting.
Education
Bachelor of Science - Sociology
University of Hawaii At Manoa
Honolulu, HI06-2018
Skills
- Data Entry & Record Maintenance
- Banking Operations & Account Servicing
- Transaction Processing
- Regulatory Compliance
- Loan Servicing Support
- High-Volume Call Center Operations
- Cash Handling & Reconciliation
- Multi-System Navigation
- Confidential Data Management
- Customer Engagement
Timeline
Senior Account Specialist
Discover Bank
09.2023 - Current
Student Loans Agent
Discover Student Loans
05.2023 - 08.2023
Retail Associate
Fedex Office
11.2021 - 01.2023
Floor Lead
Sticky Saguaro
08.2020 - 09.2021
Lead Barista
Aloha Coffee Company
01.2019 - 08.2019
Bartender
Star of Honolulu
07.2018 - 01.2019
ATHLETE
D1 SOFTBALL PLAYER
08.2015 - 06.2018
Bachelor of Science - Sociology
University of Hawaii At Manoa