Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jackson Jr.

Howell Township,NJ

Summary

Detail-oriented insurance operations professional with over 10 years of experience in client-facing and back office roles, including 3 years supporting high-net-worth insurance clients. Proven ability to manage policy processing, document compliance and team collaboration in a fast paced environments. Adept at balancing multiple priorities, maintains data accuracy, and ensuring regulatory standards are met. Brings a customer-first mindset, strong communication skills and an ability to stay calm under pressure.

Overview

13
13
years of professional experience

Work History

Account Analyst

Private Client Select
02.2022 - 11.2024
  • Managed operational support for insurance policies of high-profile clients, including celebrities and executives.
  • Processed policy changes, client updates, endorsements and renewals, ensuring compliance with internal standards and state regulations.
  • Reviewed and prepared legal and regulatory documentation before submission to state insurance departments.
  • Collaborated with underwriting and audit teams to correct and finalize policy details.
  • Monitored and triaged a high-volume shared email inbox to address client requests, documentation needs and internal communications.
  • Met daily and weekly productivity quotas while maintaining high levels of accuracy and discretion.

Independent Contractor

DoorDash
07.2019 - Current
  • Delivered exceptional, on-time customer service while managing order accuracy and customer expectations.
  • Supported in-store order shopping and handled digital payment platforms with efficiency and accuracy.
  • Built trust with repeat customers and maintained professional conduct representing multiple retail partners.

Customer Service Associate

Walgreens
12.2012 - 07.2019
  • Provided face-to-face customer service across departments, including pharmacy, photo services, and general retail.
  • Assisted 50-100 customers daily with inquiries about prescriptions, insurance, and store promotions.
  • Processed payments, and handled sensitive customer data, and supported back-of-store operations when needed.
  • Maintained visual merchandising standards, managed inventory, and collaborated with the pharmacy team to assist 15-25 customers per shift.

Education

High School Diploma -

Freehold Township High School
Freehold, NJ

Skills

  • Insurance Policy Servicing & Administration
  • Document Review & Compliance
  • Audit & Regulatory Support
  • Shared Mailbox Monitoring
  • Microsoft Office Suite(Word, Excel, Outlook)
  • Data Entry & Record Maintenance
  • Quota-Based Productivity & Task Management
  • Customer Service & Client Resolution
  • Confidentiality & Professionalism

Timeline

Account Analyst

Private Client Select
02.2022 - 11.2024

Independent Contractor

DoorDash
07.2019 - Current

Customer Service Associate

Walgreens
12.2012 - 07.2019

High School Diploma -

Freehold Township High School

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