Michael Jackson Jr.
Howell Township,NJ
Summary
Detail-oriented insurance operations professional with over 10 years of experience in client-facing and back office roles, including 3 years supporting high-net-worth insurance clients. Proven ability to manage policy processing, document compliance and team collaboration in a fast paced environments. Adept at balancing multiple priorities, maintains data accuracy, and ensuring regulatory standards are met. Brings a customer-first mindset, strong communication skills and an ability to stay calm under pressure.
Overview
13
13
years of professional experience
Work History
Account Analyst
Private Client Select
Berkeley Heights, NJ
02.2022 - 11.2024
- Managed operational support for insurance policies of high-profile clients, including celebrities and executives.
- Processed policy changes, client updates, endorsements and renewals, ensuring compliance with internal standards and state regulations.
- Reviewed and prepared legal and regulatory documentation before submission to state insurance departments.
- Collaborated with underwriting and audit teams to correct and finalize policy details.
- Monitored and triaged a high-volume shared email inbox to address client requests, documentation needs and internal communications.
- Met daily and weekly productivity quotas while maintaining high levels of accuracy and discretion.
Independent Contractor
DoorDash
Howell Township, NJ
07.2019 - Current
- Delivered exceptional, on-time customer service while managing order accuracy and customer expectations.
- Supported in-store order shopping and handled digital payment platforms with efficiency and accuracy.
- Built trust with repeat customers and maintained professional conduct representing multiple retail partners.
Customer Service Associate
Walgreens
Howell Township, NJ
12.2012 - 07.2019
- Provided face-to-face customer service across departments, including pharmacy, photo services, and general retail.
- Assisted 50-100 customers daily with inquiries about prescriptions, insurance, and store promotions.
- Processed payments, and handled sensitive customer data, and supported back-of-store operations when needed.
- Maintained visual merchandising standards, managed inventory, and collaborated with the pharmacy team to assist 15-25 customers per shift.
Education
High School Diploma -
Freehold Township High School
Freehold, NJSkills
- Insurance Policy Servicing & Administration
- Document Review & Compliance
- Audit & Regulatory Support
- Shared Mailbox Monitoring
- Microsoft Office Suite(Word, Excel, Outlook)
- Data Entry & Record Maintenance
- Quota-Based Productivity & Task Management
- Customer Service & Client Resolution
- Confidentiality & Professionalism
Timeline
Account Analyst
Private Client Select
02.2022 - 11.2024
Independent Contractor
DoorDash
07.2019 - Current
Customer Service Associate
Walgreens
12.2012 - 07.2019
High School Diploma -
Freehold Township High School