Gentry Mason

Austin ,TX

Summary

Detail-oriented Administrative and Operations Support professional with 5+ years of experience supporting daily business operations across healthcare, hospitality, and retail environments. Proven ability to manage high volumes of data, coordinate schedules, support financial processes, and serve as a reliable point of contact for clients, staff, and leadership. Known for accuracy, organization, and improving workflows in fast-paced settings.

Overview

years of professional experience

Work History

Account Coordinator / Administrative Support

Grand Avenue Pharmacies

05.2025 - Current

Manage and maintain 120+ active client accounts, ensuring accurate records, timely invoicing, and consistent follow-up
Process billing, payments, and collections, improving monthly collection rates by 35% within the first year
Maintain detailed documentation and digital records to support audits, reporting, and internal reviews
Coordinate communication between clients, pharmacists, and internal teams to resolve issues efficiently
Improved invoice accuracy and turnaround time by 40% through workflow optimization and process improvements
Assisted in the transition to a digital payment system, reducing billing delays by over 50%

Front Desk Administrator

Aloft Hotels

06.2022 - 05.2025

Served as the primary administrative and front-desk support for a high-volume hotel environment
Handled 100+ guest and client interactions weekly via phone, email, and in person
Managed scheduling, check-ins/check-outs, payment processing, deposits, and daily reports
Maintained accurate records for reservations, billing, and guest accounts
Coordinated with housekeeping, maintenance, and management to support daily operations
Trained and supported new front desk staff, contributing to consistent team performance
Achieved top guest satisfaction scores, including 100% ratings in Elite Appreciation surveys

Front End Team Lead/Electronics Team Member

Walmart

08.2020 - 08.2021

Supported daily store operations while supervising up to 10 front-end associates per shift
Assisted with scheduling, task delegation, and compliance with company procedures
Managed cash handling, deposits, reconciliation, and reporting with 100% accuracy
Maintained inventory and supply records across multiple checkout stations
Created training materials and assisted with onboarding new associates
Served as a point of contact for customer concerns, escalating issues when appropriate

Education

Bachelor's Degree - Business Management

The University of Texas At San Antonio

San Antonio, TX

04.2025

L.C Anderson -

L.C Anderson

Austin, TX

08.2019

Skills

Administrative & Office Support
Scheduling & Calendar Management
Data Entry & Record Maintenance
Microsoft Office (Word, Excel, Outlook)
Invoicing & Accounts Support

Document Preparation & Filing
Internal & External Communication
Process Improvement
Client & Staff Coordination

Timeline