Beverly A. Wilson

Forney,TX

Summary

Reliable and detail-oriented administrative professional with 15+ years of experience supporting front office operations in fast-paced service environments. Highly skilled in customer relations, scheduling, billing support, records management, and confidential data handling. Known for strong organization, follow-through, and the ability to anticipate needs and resolve issues efficiently. Seeking to transition into a non-clinical administrative or customer support role where transferable skills drive operational success.

Overview

years of professional experience

Work History

Front Office Receptionist / Administrative Support

Rockwall Pediatric Dentistry

08.2021 - Current

Serve as the primary point of contact for clients, delivering professional and courteous service in a high-volume office environment
Manage scheduling, confirmations, and calendar coordination to ensure efficient daily operations
Handle billing support tasks including payment collection, transaction processing, and account follow-up
Maintain accurate electronic records while safeguarding confidential information
Respond to phone, email, and electronic correspondence promptly and professionally
Support daily office workflow through organization, prioritization, and proactive problem resolution

Administrative Assistant / Front Office Support

Ferris Family Dentistry

01.2017 - 01.2018

Provided front office and administrative support in a fast-paced setting
Assisted with scheduling, billing inquiries, and client communication
Ensured accuracy of records and timely follow-up

Administrative Support Specialist

Paul D. English, DDS

01.2010 - 01.2015

Supported daily office operations including billing assistance, records maintenance, and customer service
Processed payments and reconciled account information
Assisted with workflow coordination and operational efficiency

Patient Access Specialist (Administrative Intake)

Texas Health Resources

01.2009 - 01.2010

Assisted clients with registration, data entry, and account verification
Maintained confidentiality and compliance with privacy standards
Provided professional support in a structured corporate healthcare environment

Administrative Coordinator / Client Support

Scharla Collins, DDS

01.2005 - 01.2010

Coordinated administrative processes related to client accounts, documentation, and billing support
Verified account details and followed up on outstanding items to maintain accurate records
Assisted clients with forms, procedures, and explanations of services and costs
Scheduled appointments and managed inbound inquiries
Maintained organized and confidential files in compliance with privacy standards

Education

High School Diploma -

Skills

Administrative & Office Support
Customer & Client Relations
Scheduling & Calendar Management
Billing Support & Payment Processing
Data Entry & Records Management

Confidential Information Handling
Phone, Email & Front Desk Communication
Problem Solving & Follow-Up
Multitasking in High-Volume Settings
Process Improvement Support

Timeline