Wendy Martinez

• Greeted patients and visitors with professionalism and warmth.
• • Answer multi-line telephone calls and assist patients with questions and appointment needs.

• Schedule appointments, verify patient information, and coordinate patient services.

• Utilize Epic and Kaiser Permanente HealthConnect to access and maintain patient records accurately.

• Process documentation, scan records, perform data entry, and maintain organized electronic and paper files.

• Provided administrative and clerical support to enhance operations in a busy healthcare environment.

• Collaborate with physicians, nurses, and interdisciplinary staff to ensure efficient office operations.

• Maintained confidentiality of patient information while ensuring compliance with HIPAA regulations.

• Communicated effectively with English- and Spanish-speaking patients to ensure exceptional customer service and satisfaction.